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Bongani M

1 reviews | Active since Nov 2017

13 Jan 2026, 13:10

Untruthful Service provide

These ones are ****mers of note, i have paid them in full in April already and they have been sending me from pillar to post, and they fail to provide simple answers. all they will tell you is that they cannot transfer your call to the relevant person you must leave your details and you will be called back. i have been waiting for almost a week and no call back. when i called to they i was placed on hold for almost 30 minutes and nothing. the saddest part is that Abigail doesn't do what she is supposed to do and every time she will tell you a different story and this also includes the managers who will make promises, and nothing will come from it. this is actually embarrassing, because we pay these people to render a certain service to us but nothing comes of it. i have previously requested them to release my file to another debt councillor but Abigail begged me to stay and 5 months later its still no form of feedback but lies. i am going to fight them to pay me my money back as i am taking my file to someone else these ****mers can continue ****ming those that will listen to their lies

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Replies (2)
Erase Debt SA
Erase Debt SA's reply13 Jan 2026, 14:01
Official
Dear Mr Mokgoane, thank you for raising your concerns. We are truly sorry for the distress, anger, and disappointment this experience has caused you. Being passed around, waiting for feedback, and receiving conflicting information after you have already paid is understandably upsetting, and we sincerely regret that this has been your experience with us.We acknowledge how frustrating it is to feel let down by missed call-backs, long waiting times, and promises that were not fulfilled. This is not the standard of service we aim to provide, and we understand how this situation has damaged your trust and confidence in us. We also recognise how difficult it is when you feel forced to repeatedly follow up without receiving clear or consistent answers.Your concerns have been taken very seriously and escalated to senior management for urgent review. We will be investigating the handling of your matter, including the communication failures and delays you’ve described, so that this can be addressed properly. We appreciate you bringing this to our attention and giving us the opportunity to respond, and a senior representative will make direct contact with you to discuss your matter and the way forward.
Erase Debt SA
Erase Debt SA's reply14 Jan 2026, 16:56
Official
Good Day, Mr. Mokgoane,Thank you for your patience and for allowing us the opportunity to address your concerns further. We would like to confirm that Alvina Reddy made contact with you today, 14/01/2026, during which she provided an update and advised that we are still awaiting feedback from higher management regarding your matter. She also confirmed that you will be kept informed as soon as further information becomes available.

We are pleased to note that you were satisfied with this update. Please be assured that your matter remains under active review, and we remain committed to providing you with clear communication and a resolution as soon as possible. Kind Regards, Erase Debt SA Customer Care