Unhappy Client and want my money back

I received a phone call in December 2023 about an offer to help me remove a debt review flag that I didn't even know I had fine. I was then told it takes 4-6 weeks but the amount required I could not afford all of it. I was then told that there is a payment plan I then opted for a six month plan as I could afford it. I was then asked to provide my banking details and I remember asking how can they start debiting when I haven't received paperwork and I was not if I am not happy after receiving paper I can cancel. I was then sent a link to accept the terms and conditions which I didnt. I was also sent a welcome package which asked me to submit relevant documents which I did not.

Last week I called them to check what has happened since I had not heard anything and not even a phone call. I was then told that they were short staffed and will look into the next day. Two days past no feedback until today I asked again I was then told that they will only start the process after 6 months after I have paid all the money R6000 some change. I informed the guy Jerome of my dissatisfaction as I would not have even given them my details if that was the case as I needed to be cleared so that I can apply for a loan to pay UKZN so that I can register this year.

I told him that I will cancel everything and he told I mustnt because they have started the process. How has now the process started, no long ago I was informed it will only be looked at after I finish paying? How do they start the process when there is no consent from me and no documents submitted by me.

I went to the bank to try reverse the debit order that went off in December and to stop any further debits but the bank said that they cannot reverse or stop because this company has blocked it.

this is company is selling dreams to South Africans and chewing their hard earned money and yet we are struggling ourselves hence we require such assistance to be removed. It is wrong and *********.