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Tobeka
1 reviews | Active since Jan 2025
15 May 2025, 14:04
They promised to era...
They promised to erase my debt within 4months but now it's been 9 months and still my debt hasn't been erased and there's no communication
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Replies (1)
Erase Debt SA's replyOfficial
20 May 2025, 09:37Dear Tobeka,
Thank you for your feedback. We sincerely apologize for any frustration or concern this matter may have caused.
We have reviewed your file and can confirm the following:
You made full payment via EFT with your last payment being on the 2 August 2024. Which we do thank you for your full commitment and patience during the process.
Your credit report was completed on 17 October 2024, where we identified a possibly prescribed account with Standard Bank
Our team has been actively working on the matter, and on 31 December 2024, an email was sent confirming that the Standard Bank account had been successfully resolved in your favor and removed from your profile.
We apologize if you felt communication was lacking during the process, but please be assured that your case was actively managed, and we are pleased to confirm that your matter has been finalized.
to clarify the result of the process a senior consultant from the department you are dealing with will be in contact with you during the course of the day to verify if you have received the email that states the result of the services provided.
If you do have any further queries kindly contact us on the following details:
- Landline Number 1 - ***
- Landline Number 2 - ***
- Email - ***
Kind regards
Erase Debt S.A
Thank you for your feedback. We sincerely apologize for any frustration or concern this matter may have caused.
We have reviewed your file and can confirm the following:
You made full payment via EFT with your last payment being on the 2 August 2024. Which we do thank you for your full commitment and patience during the process.
Your credit report was completed on 17 October 2024, where we identified a possibly prescribed account with Standard Bank
Our team has been actively working on the matter, and on 31 December 2024, an email was sent confirming that the Standard Bank account had been successfully resolved in your favor and removed from your profile.
We apologize if you felt communication was lacking during the process, but please be assured that your case was actively managed, and we are pleased to confirm that your matter has been finalized.
to clarify the result of the process a senior consultant from the department you are dealing with will be in contact with you during the course of the day to verify if you have received the email that states the result of the services provided.
If you do have any further queries kindly contact us on the following details:
- Landline Number 1 - ***
- Landline Number 2 - ***
- Email - ***
Kind regards
Erase Debt S.A
Erase Debt SA's reply20 May 2025, 09:37
Official
Dear Tobeka,
Thank you for your feedback. We sincerely apologize for any frustration or concern this matter may have caused.
We have reviewed your file and can confirm the following:
You made full payment via EFT with your last payment being on the 2 August 2024. Which we do thank you for your full commitment and patience during the process.
Your credit report was completed on 17 October 2024, where we identified a possibly prescribed account with Standard Bank
Our team has been actively working on the matter, and on 31 December 2024, an email was sent confirming that the Standard Bank account had been successfully resolved in your favor and removed from your profile.
We apologize if you felt communication was lacking during the process, but please be assured that your case was actively managed, and we are pleased to confirm that your matter has been finalized.
to clarify the result of the process a senior consultant from the department you are dealing with will be in contact with you during the course of the day to verify if you have received the email that states the result of the services provided.
If you do have any further queries kindly contact us on the following details:
- Landline Number 1 - ***
- Landline Number 2 - ***
- Email - ***
Kind regards
Erase Debt S.A
Thank you for your feedback. We sincerely apologize for any frustration or concern this matter may have caused.
We have reviewed your file and can confirm the following:
You made full payment via EFT with your last payment being on the 2 August 2024. Which we do thank you for your full commitment and patience during the process.
Your credit report was completed on 17 October 2024, where we identified a possibly prescribed account with Standard Bank
Our team has been actively working on the matter, and on 31 December 2024, an email was sent confirming that the Standard Bank account had been successfully resolved in your favor and removed from your profile.
We apologize if you felt communication was lacking during the process, but please be assured that your case was actively managed, and we are pleased to confirm that your matter has been finalized.
to clarify the result of the process a senior consultant from the department you are dealing with will be in contact with you during the course of the day to verify if you have received the email that states the result of the services provided.
If you do have any further queries kindly contact us on the following details:
- Landline Number 1 - ***
- Landline Number 2 - ***
- Email - ***
Kind regards
Erase Debt S.A