N
Noluyolo
1 reviews | Active since Jan 2026
17 Jan 2026, 00:36
They never phone me ...
They never phone me for feedback or update, and my credit score is still no update
Helpful (0)
Replies (2)0
Replies (2)
Erase Debt SA's replyOfficial
17 Jan 2026, 09:38Good Day, Ms. Klaas,Thank you for bringing this to our attention. We are truly sorry for the frustration and disappointment this has caused you. Not receiving updates or feedback can be upsetting, especially when you are expecting progress on something as important as your credit profile.
Please accept our sincere apologies for the lack of communication you experienced. This is not the level of service we aim to provide, and we understand how this has affected your trust in us. Your concern is important to us, and we would like the opportunity to address it properly.
A senior consultant will be in contact with you directly to provide an update on your profile and to ensure your matter is followed up with the urgency and care it deserves. Kind Regards, Erase Debt SA Customer Care
Please accept our sincere apologies for the lack of communication you experienced. This is not the level of service we aim to provide, and we understand how this has affected your trust in us. Your concern is important to us, and we would like the opportunity to address it properly.
A senior consultant will be in contact with you directly to provide an update on your profile and to ensure your matter is followed up with the urgency and care it deserves. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply17 Jan 2026, 09:38
Official
Good Day, Ms. Klaas,Thank you for bringing this to our attention. We are truly sorry for the frustration and disappointment this has caused you. Not receiving updates or feedback can be upsetting, especially when you are expecting progress on something as important as your credit profile.
Please accept our sincere apologies for the lack of communication you experienced. This is not the level of service we aim to provide, and we understand how this has affected your trust in us. Your concern is important to us, and we would like the opportunity to address it properly.
A senior consultant will be in contact with you directly to provide an update on your profile and to ensure your matter is followed up with the urgency and care it deserves. Kind Regards, Erase Debt SA Customer Care
Please accept our sincere apologies for the lack of communication you experienced. This is not the level of service we aim to provide, and we understand how this has affected your trust in us. Your concern is important to us, and we would like the opportunity to address it properly.
A senior consultant will be in contact with you directly to provide an update on your profile and to ensure your matter is followed up with the urgency and care it deserves. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's replyOfficial
17 Jan 2026, 09:54Good Day, Ms. Klaas,Thank you for your patience and for allowing us the opportunity to follow up. We would like to confirm that Shailin Paul made contact with you today, during which your concerns were addressed. We are pleased to note that you were satisfied with the outcome of the discussion.
Shailin will continue to assist you and will remain your point of contact as the process moves forward. We appreciate your feedback and thank you for giving us the opportunity to resolve the matter. Kind Regards, Erase Debt SA Customer Care
Shailin will continue to assist you and will remain your point of contact as the process moves forward. We appreciate your feedback and thank you for giving us the opportunity to resolve the matter. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply17 Jan 2026, 09:54
Official
Good Day, Ms. Klaas,Thank you for your patience and for allowing us the opportunity to follow up. We would like to confirm that Shailin Paul made contact with you today, during which your concerns were addressed. We are pleased to note that you were satisfied with the outcome of the discussion.
Shailin will continue to assist you and will remain your point of contact as the process moves forward. We appreciate your feedback and thank you for giving us the opportunity to resolve the matter. Kind Regards, Erase Debt SA Customer Care
Shailin will continue to assist you and will remain your point of contact as the process moves forward. We appreciate your feedback and thank you for giving us the opportunity to resolve the matter. Kind Regards, Erase Debt SA Customer Care