1 reviews | Active since Jul 2025
Service sucks
Good Day
I’m writing this complaint with so much anger I saw an Ad on TikTok and I sent them a text and a lady called and explained the process and I fell for it, I’ve done the payments that they required which was R6000. The problem now is that I have to contact them by myself for updates and I’ve sent everything that they needed for the process, and they just sent me another form stating that I need to use my lawyer to present my file in court or if I don’t have one I should pay their lawyer R3000.
This was never discussed with me during the process because it it has been discussed I wouldn’t have chosen their services.
They have been nothing but a strain and I will not rest until they do right as I will not be paying their lawyer as it is supposed to be part of their package, y’all are bunch of ****mers I need my money or clear my name ERASE DEBT SA.
Everytime I call I’m referred to different individuals if it’s not Abigail it’s Deon if not him it’s waiting on the line until someone is available or they will call me back 😡🤬
Thank you for reaching out and for bringing your concerns to our attention. We truly regret that your experience with Erase Debt SA has left you feeling frustrated, and we would like to sincerely apologize for any inconvenience caused.
We understand that you feel the additional legal fee was not clearly communicated during the onboarding process. We take this concern seriously and are currently reviewing your case internally, including any communication records, to assess where this may have fallen short.
Please allow us to clarify:
Our standard process does sometimes involve court submission via a legal representative, depending on the complexity of the case and individual circumstances. While this should always be explained upfront, we acknowledge that transparency is essential and apologize if this step was not made clear from the beginning.
It is never our intention to mislead or inconvenience our clients, and we are actively working to improve our client communication and case management.
To resolve your matter as swiftly and fairly as possible, we kindly request the following:
Please confirm your full name and reference number, if not already included.
Email or WhatsApp us any documents or screenshots of the communication where this legal fee was not mentioned, so we can assess the issue directly.
We assure you that your case is a priority, and we value your trust. Please allow us the opportunity to make this right.
You can reach us directly at ***
Kind regards,
Thank you for reaching out and for bringing your concerns to our attention. We truly regret that your experience with Erase Debt SA has left you feeling frustrated, and we would like to sincerely apologize for any inconvenience caused.
We understand that you feel the additional legal fee was not clearly communicated during the onboarding process. We take this concern seriously and are currently reviewing your case internally, including any communication records, to assess where this may have fallen short.
Please allow us to clarify:
Our standard process does sometimes involve court submission via a legal representative, depending on the complexity of the case and individual circumstances. While this should always be explained upfront, we acknowledge that transparency is essential and apologize if this step was not made clear from the beginning.
It is never our intention to mislead or inconvenience our clients, and we are actively working to improve our client communication and case management.
To resolve your matter as swiftly and fairly as possible, we kindly request the following:
Please confirm your full name and reference number, if not already included.
Email or WhatsApp us any documents or screenshots of the communication where this legal fee was not mentioned, so we can assess the issue directly.
We assure you that your case is a priority, and we value your trust. Please allow us the opportunity to make this right.
You can reach us directly at ***
Kind regards,