Red flag

Hello Peter I am writing this because I think I've been ****med by this company Erase Debt SA coz all amount they request was full paid last year January 2024 but up until today they never worked on my account I called 2 times but with no response or assistance and it's very disappointing I called them in June 2025 and the lady I spoke to referred me to their admin department and the lady called Farzana assisted and she gave me her email address and told me to forward all conversation to her including documents Of which I did Firstly Farzana never rep**** back on email I sent to heras she promised to call me the next day but she didn't and that was in June 2025 Today 26 September I called them again several times I couldn't got hold of this so called Farzana but they kept taking my details and promised me that she will call me before the end of this day but as I'm writing now it almost 6pm and I haven't received any call from Erase debt SA All I'm requesting is if they failing to work on my account that's means they need to refund me