DS
Dineo S
1 reviews | Active since Jul 2022
23 Oct 2023, 13:06
Poor service
I canceled their service within the 8 days that they stipulated on contract and they told me that my enquiry is with the cancelation but guess what they debited my account when I call them they tell me that they have to conduct an investigation. Why while I have been communicating with them daily not to process my debit order. Poor poor service.
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Erase Debt SA's replyOfficial
27 Dec 2024, 16:18Good day Dineo, we trust you are well!
Thank you for reaching out to us.
However, please note, we have processed the cancellation of the debit due to two previous failed payments on your account. However, upon review, we also identified a suspended debit. Please note that for suspended debit orders, we are unable to cancel the transaction.
As a result, no refund will be issued in this instance. We appreciate your understanding in this matter.
If you have any further questions or need assistance, please don't hesitate to contact us.
Best regards and have a great day further!
Erase Debt SA's reply27 Dec 2024, 16:18
Official
Good day Dineo, we trust you are well!
Thank you for reaching out to us.
However, please note, we have processed the cancellation of the debit due to two previous failed payments on your account. However, upon review, we also identified a suspended debit. Please note that for suspended debit orders, we are unable to cancel the transaction.
As a result, no refund will be issued in this instance. We appreciate your understanding in this matter.
If you have any further questions or need assistance, please don't hesitate to contact us.
Best regards and have a great day further!