TQ
Thembekile Q
1 reviews | Active since Nov 2025
16 Mar 2026, 13:31
Pathetic service..
I regret choosing them to assist, their consultants lie and they’ll move you from one to the next and Every time you have to start from scratch they don’t keep track of one’s application! They say they will call you back but never! I even had to take initiative of getting through to my creditors yet I paid them to handle the process!! Cancelling the process and they better refund me fully! This is probably the 3rd review I give of them but still they don’t even bother to improve on their service.
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Erase Debt SA's replyOfficial
18 Mar 2026, 08:29Good Day, Qometa, Thank you for sharing your concerns. We’re truly sorry for the frustration and disappointment you’ve experienced, especially with regard to communication and the handling of your application. We understand how upsetting it can be to feel like you’re not receiving the level of service you expected.
We would like to confirm that Sharon Kisten contacted you on 17/03/2026 and provided clarity on your matter. During the discussion, she explained which documents are still outstanding and that this has been the reason for the delay in progressing your application. We’re pleased that this was clarified and that you confirmed your understanding during the call.
Please rest assured that once the required documents are received, we will be able to proceed without further delay. We remain committed to assisting you and improving your experience with us. Kind Regards, Erase Debt SA Customer Care
We would like to confirm that Sharon Kisten contacted you on 17/03/2026 and provided clarity on your matter. During the discussion, she explained which documents are still outstanding and that this has been the reason for the delay in progressing your application. We’re pleased that this was clarified and that you confirmed your understanding during the call.
Please rest assured that once the required documents are received, we will be able to proceed without further delay. We remain committed to assisting you and improving your experience with us. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply18 Mar 2026, 08:29
Official
Good Day, Qometa, Thank you for sharing your concerns. We’re truly sorry for the frustration and disappointment you’ve experienced, especially with regard to communication and the handling of your application. We understand how upsetting it can be to feel like you’re not receiving the level of service you expected.
We would like to confirm that Sharon Kisten contacted you on 17/03/2026 and provided clarity on your matter. During the discussion, she explained which documents are still outstanding and that this has been the reason for the delay in progressing your application. We’re pleased that this was clarified and that you confirmed your understanding during the call.
Please rest assured that once the required documents are received, we will be able to proceed without further delay. We remain committed to assisting you and improving your experience with us. Kind Regards, Erase Debt SA Customer Care
We would like to confirm that Sharon Kisten contacted you on 17/03/2026 and provided clarity on your matter. During the discussion, she explained which documents are still outstanding and that this has been the reason for the delay in progressing your application. We’re pleased that this was clarified and that you confirmed your understanding during the call.
Please rest assured that once the required documents are received, we will be able to proceed without further delay. We remain committed to assisting you and improving your experience with us. Kind Regards, Erase Debt SA Customer Care