MT
Maria T
1 reviews | Active since Sept 2023
21 May 2025, 13:34
Paid in full without any assistance
Mk Tsoako
It’s been 7 Months I’ve paid them in full,no communication no feedback. Are even blaming me for their backlog saying I’m not the only customer.Im waiting for my name to be cleared.
Unprofessional people working there.Im sad and my life is stuck.
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Replies (1)
Erase Debt SA's replyOfficial
28 May 2025, 09:18Dear Valued Client,
Thank you for your feedback. We are truly sorry to hear about your experience and regret that you felt blamed or dismissed in any way this is certainly not the level of service we aim to provide.
We have investigated your query and can confirm the following:
.We received your Proof of Address on the 22 May 2025 , which allowed us to begin the dispute process.
.Disputes have already been logged with Experian and Vericred regarding the identified accounts.
.We are currently awaiting documents from XDS and TransUnion to proceed further.
.Attempts were made to contact you telephonically to provide these updates, but unfortunately, we were unable to reach you. An email with all necessary documents and steps was also sent for your convenience.
We are fully committed to assisting you with the finalization of your matter and will continue to follow up until all issues are resolved. Please feel free to respond with a suitable time for us to call, or reach out directly to our office.
Our details are as follows:
Email - ***
Landline 1 - ***
Landline 2 - ***
Thank you for your patience and for giving us the opportunity to assist you.
Warm regards,
Erase Debt S.A
Erase Debt SA's reply28 May 2025, 09:18
Official
Dear Valued Client,
Thank you for your feedback. We are truly sorry to hear about your experience and regret that you felt blamed or dismissed in any way this is certainly not the level of service we aim to provide.
We have investigated your query and can confirm the following:
.We received your Proof of Address on the 22 May 2025 , which allowed us to begin the dispute process.
.Disputes have already been logged with Experian and Vericred regarding the identified accounts.
.We are currently awaiting documents from XDS and TransUnion to proceed further.
.Attempts were made to contact you telephonically to provide these updates, but unfortunately, we were unable to reach you. An email with all necessary documents and steps was also sent for your convenience.
We are fully committed to assisting you with the finalization of your matter and will continue to follow up until all issues are resolved. Please feel free to respond with a suitable time for us to call, or reach out directly to our office.
Our details are as follows:
Email - ***
Landline 1 - ***
Landline 2 - ***
Thank you for your patience and for giving us the opportunity to assist you.
Warm regards,
Erase Debt S.A