Overall experience was excellent, with one staff member not caring about customer service

Good Day, Mr. Nhlozi, Thank you for sharing your experience with us. We’re pleased to hear that your overall experience was excellent, and we appreciate your honesty regarding the area where we fell short. We sincerely apologize for the interaction that did not reflect our standard of customer service. Your feedback on communication and regular updates is valuable, and we will address this with the team to ensure we improve going forward. Thank you for giving us the opportunity to do better. Kind Regards, Erase Debt SA, Customer Care