FN
Fiona N
1 reviews | Active since Mar 2024
21 May 2026, 13:43
Nonsense
I don't know how must i express myself ,I have been sending so many e-mails to Roxanne and the team, how many times I called and the phones hangup or being told that they will come back to me AND NEVER COME BACK TO ME ,ALL I NEED IS FEEDBACK REGARDING THE PROGRESS OF MY CASE SO THAT I KNOW WHAT IS HAPPENING,I mean have paid in full the decency ull can do is keep us up to date ,the level of unprofessionalism here is ridiculous..maybe you'll must refund my money where i can go and get proper help and being treated right ,cause this is not on , If you know that you gonna treat people like this then don't sign us up for such bad behavior
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Erase Debt SA's replyOfficial
27 May 2026, 08:56Good day,
I would like to apologies for experience regarding the communication on your case. We understand your concerns, and we acknowledge that the level of feedback and service you received has not met the standard you deserve.
We appreciate that you have made full payment and have every right to expect timely updates and clear communication regarding the progress of your matter.
Please be assured that your concerns have been escalated, and we are currently looking into your matter as a priority. We will provide you with detailed feedback regarding the current status of your case as soon as possible.
Your feedback is taken seriously, as we are committed to improving our service and ensuring that situations like this are handled more professionally going forward.
Kind Regards
ERASE DEBTS SA
I would like to apologies for experience regarding the communication on your case. We understand your concerns, and we acknowledge that the level of feedback and service you received has not met the standard you deserve.
We appreciate that you have made full payment and have every right to expect timely updates and clear communication regarding the progress of your matter.
Please be assured that your concerns have been escalated, and we are currently looking into your matter as a priority. We will provide you with detailed feedback regarding the current status of your case as soon as possible.
Your feedback is taken seriously, as we are committed to improving our service and ensuring that situations like this are handled more professionally going forward.
Kind Regards
ERASE DEBTS SA
Erase Debt SA's reply27 May 2026, 08:56
Official
Good day,
I would like to apologies for experience regarding the communication on your case. We understand your concerns, and we acknowledge that the level of feedback and service you received has not met the standard you deserve.
We appreciate that you have made full payment and have every right to expect timely updates and clear communication regarding the progress of your matter.
Please be assured that your concerns have been escalated, and we are currently looking into your matter as a priority. We will provide you with detailed feedback regarding the current status of your case as soon as possible.
Your feedback is taken seriously, as we are committed to improving our service and ensuring that situations like this are handled more professionally going forward.
Kind Regards
ERASE DEBTS SA
I would like to apologies for experience regarding the communication on your case. We understand your concerns, and we acknowledge that the level of feedback and service you received has not met the standard you deserve.
We appreciate that you have made full payment and have every right to expect timely updates and clear communication regarding the progress of your matter.
Please be assured that your concerns have been escalated, and we are currently looking into your matter as a priority. We will provide you with detailed feedback regarding the current status of your case as soon as possible.
Your feedback is taken seriously, as we are committed to improving our service and ensuring that situations like this are handled more professionally going forward.
Kind Regards
ERASE DEBTS SA