L
Lucy
1 reviews | Active since May 2022
12 Jan 2026, 13:55
No update
I’m not happy with how they ignore you aftr all the payments.I’ve calld them for a week then on the portal write in it’s been a week now no reply.I called last week for an update Iwas told they will contact me shortly never contacted me .today I called in they told me the lady who has my profile will be in by 10:30 and I left an argent message for her to call me back they ddnt call.the said part is my husband ddnt want to use this campany but I force him now he thinks that it’s a ****
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Replies (2)
Erase Debt SA's replyOfficial
12 Jan 2026, 15:03Good Day, Ms. Lucy, Thank you for sharing your experience with us. We truly understand how upsetting and disappointing this situation has been, especially after you’ve made consistent payments and made several attempts to get an update. Being left without feedback can create stress and doubt, and we are genuinely sorry that this has been your experience.
Please accept our sincere apologies for the lack of follow-up and the missed commitments to return your calls. This is not the level of care or communication we aim to provide, and we recognise how this has affected your confidence in us. Your concerns have been escalated for urgent attention, and we will be reviewing what went wrong so that this can be addressed properly.
We appreciate you bringing this to our attention and giving us the opportunity to respond. A senior member of our team will reach out to you directly to provide clarity on your profile and ensure your matter is handled with the urgency and respect it deserves. Kind Regards, Erase Debt SA Customer Care
Please accept our sincere apologies for the lack of follow-up and the missed commitments to return your calls. This is not the level of care or communication we aim to provide, and we recognise how this has affected your confidence in us. Your concerns have been escalated for urgent attention, and we will be reviewing what went wrong so that this can be addressed properly.
We appreciate you bringing this to our attention and giving us the opportunity to respond. A senior member of our team will reach out to you directly to provide clarity on your profile and ensure your matter is handled with the urgency and respect it deserves. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply12 Jan 2026, 15:03
Official
Good Day, Ms. Lucy, Thank you for sharing your experience with us. We truly understand how upsetting and disappointing this situation has been, especially after you’ve made consistent payments and made several attempts to get an update. Being left without feedback can create stress and doubt, and we are genuinely sorry that this has been your experience.
Please accept our sincere apologies for the lack of follow-up and the missed commitments to return your calls. This is not the level of care or communication we aim to provide, and we recognise how this has affected your confidence in us. Your concerns have been escalated for urgent attention, and we will be reviewing what went wrong so that this can be addressed properly.
We appreciate you bringing this to our attention and giving us the opportunity to respond. A senior member of our team will reach out to you directly to provide clarity on your profile and ensure your matter is handled with the urgency and respect it deserves. Kind Regards, Erase Debt SA Customer Care
Please accept our sincere apologies for the lack of follow-up and the missed commitments to return your calls. This is not the level of care or communication we aim to provide, and we recognise how this has affected your confidence in us. Your concerns have been escalated for urgent attention, and we will be reviewing what went wrong so that this can be addressed properly.
We appreciate you bringing this to our attention and giving us the opportunity to respond. A senior member of our team will reach out to you directly to provide clarity on your profile and ensure your matter is handled with the urgency and respect it deserves. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's replyOfficial
14 Jan 2026, 16:14Good Day, Ms. Lucy, Thank you for taking the time to share your concerns with us. We appreciate the opportunity to provide an update on your matter.We would like to confirm that Abigail Govender made contact with you on 12/01/2026, during which your query was discussed and resolved. We are pleased to note that you were satisfied with the feedback provided.
At this stage, we are awaiting the outstanding documentation from your previous debt counsellor. Once these documents are received, Abigail will continue assisting you and will remain involved until the process is fully completed.
We appreciate your patience and cooperation and assure you that we remain committed to supporting you every step of the way. Should you require any further clarity, please do not hesitate to reach out. Kind regards, Erase Debt SA Customer Care
At this stage, we are awaiting the outstanding documentation from your previous debt counsellor. Once these documents are received, Abigail will continue assisting you and will remain involved until the process is fully completed.
We appreciate your patience and cooperation and assure you that we remain committed to supporting you every step of the way. Should you require any further clarity, please do not hesitate to reach out. Kind regards, Erase Debt SA Customer Care
Erase Debt SA's reply14 Jan 2026, 16:14
Official
Good Day, Ms. Lucy, Thank you for taking the time to share your concerns with us. We appreciate the opportunity to provide an update on your matter.We would like to confirm that Abigail Govender made contact with you on 12/01/2026, during which your query was discussed and resolved. We are pleased to note that you were satisfied with the feedback provided.
At this stage, we are awaiting the outstanding documentation from your previous debt counsellor. Once these documents are received, Abigail will continue assisting you and will remain involved until the process is fully completed.
We appreciate your patience and cooperation and assure you that we remain committed to supporting you every step of the way. Should you require any further clarity, please do not hesitate to reach out. Kind regards, Erase Debt SA Customer Care
At this stage, we are awaiting the outstanding documentation from your previous debt counsellor. Once these documents are received, Abigail will continue assisting you and will remain involved until the process is fully completed.
We appreciate your patience and cooperation and assure you that we remain committed to supporting you every step of the way. Should you require any further clarity, please do not hesitate to reach out. Kind regards, Erase Debt SA Customer Care