BP
Belinda P
1 reviews | Active since Feb 2012
08 Dec 2025, 16:22
No service or correspondence
Dealing with Abigail is a nightmare - lots of empty promises about giving feedback. When I call in I hold for 35 minutes and listen to an automated message for the same amount of time. After holding for 35 minutes hoping someone will answer the phone, I get cut off and get a message there was an error. I spoke to Abigail an hour and a half ago, who promised to send an email with an update, still no email. Pointless cc'ing managers in because they just ignore my emails. I email Abigail regularly but she denies that she gets my emails. Useless company
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Replies (2)
Erase Debt SA's replyOfficial
08 Dec 2025, 17:22Good Day, Ms. Pienaar, Thank you for taking the time to share your experience. We sincerely apologize for the frustration, long waiting times, and lack of feedback you have encountered. This is not the level of service we aim to provide, and we fully understand how disappointing and inconvenient this has been for you. Please rest assured that your concerns have been escalated as a priority. A senior manager will contact you tomorrow, 09 December 2025, to provide a full update and ensure that this matter is addressed promptly and correctly. Thank you for bringing this to our attention, and once again, we are truly sorry for the inconvenience caused. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's reply08 Dec 2025, 17:22
Official
Good Day, Ms. Pienaar, Thank you for taking the time to share your experience. We sincerely apologize for the frustration, long waiting times, and lack of feedback you have encountered. This is not the level of service we aim to provide, and we fully understand how disappointing and inconvenient this has been for you. Please rest assured that your concerns have been escalated as a priority. A senior manager will contact you tomorrow, 09 December 2025, to provide a full update and ensure that this matter is addressed promptly and correctly. Thank you for bringing this to our attention, and once again, we are truly sorry for the inconvenience caused. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's replyOfficial
09 Dec 2025, 10:45Good Day, Ms. Pienaar, Thank you for your patience. We would like to confirm that Roxanne Sanmugam has contacted you today and provided an update on your matter. We are currently awaiting information from one of your creditors, and as soon as we receive their feedback, Abigail Govender will reach out to you to proceed with the next steps in your process. We appreciate your understanding and assure you that we are actively working to resolve this as quickly as possible. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's reply09 Dec 2025, 10:45
Official
Good Day, Ms. Pienaar, Thank you for your patience. We would like to confirm that Roxanne Sanmugam has contacted you today and provided an update on your matter. We are currently awaiting information from one of your creditors, and as soon as we receive their feedback, Abigail Govender will reach out to you to proceed with the next steps in your process. We appreciate your understanding and assure you that we are actively working to resolve this as quickly as possible. Kind Regards, Erase Debt SA, Customer Care