BP
Belinda P
1 reviews | Active since Feb 2012
15 Apr 2026, 12:26
No Feedback/Poor service
I have sent an email to Abigail 4 times requesting a status update on my case, which she totally ignores. This is an ongoing problem with her since my application.
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Erase Debt SA's replyOfficial
16 Apr 2026, 11:37Good Day, Ms. Pienaar, Thank you for your feedback. We sincerely apologise for the lack of response and understand how frustrating it must be to not receive updates on your matter.
This is not the level of service we aim to provide, and your concerns are completely valid. Please be assured that a Manager will be in contact with you to address your concerns and assist with your case as a matter of priority. We appreciate your patience and the opportunity to make this right. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply16 Apr 2026, 11:37
Official
Good Day, Ms. Pienaar, Thank you for your feedback. We sincerely apologise for the lack of response and understand how frustrating it must be to not receive updates on your matter.
This is not the level of service we aim to provide, and your concerns are completely valid. Please be assured that a Manager will be in contact with you to address your concerns and assist with your case as a matter of priority. We appreciate your patience and the opportunity to make this right. Kind Regards, Erase Debt SA Customer Care