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Penny M
1 reviews | Active since May 2018
12 May 2026, 16:46
No communication or feedback I have send several emails to Zoey which I dont get any responses and their numbers is not going through
No communication or feedback I have send several emails to Zoey which I dont get any responses and their numbers is not going through. It is my 3rd time complaining to hellopeter and each time they will pretend and if they help me then gone
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Replies (1)
Erase Debt SA's replyOfficial
13 May 2026, 09:12Good Day, Ms. Mahlangu, thank you for bringing this to our attention. We sincerely apologise for the lack of communication and understand how frustrating it must be to repeatedly seek assistance without receiving the support you expected.
We are sorry that your experience has left you feeling unheard, especially after multiple follow-ups. Please be assured that your concerns are being taken seriously, and your matter will be escalated for urgent attention. Your reference number is HP***.
We appreciate your patience and the opportunity to work towards resolving this matter for you. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply13 May 2026, 09:12
Official
Good Day, Ms. Mahlangu, thank you for bringing this to our attention. We sincerely apologise for the lack of communication and understand how frustrating it must be to repeatedly seek assistance without receiving the support you expected.
We are sorry that your experience has left you feeling unheard, especially after multiple follow-ups. Please be assured that your concerns are being taken seriously, and your matter will be escalated for urgent attention. Your reference number is HP***.
We appreciate your patience and the opportunity to work towards resolving this matter for you. Kind Regards, Erase Debt SA Customer Care