MM
Musiwa M
1 reviews | Active since Dec 2025
17 Dec 2025, 15:30
No assistance whatsoever. Everytime I log into this portal I get the same feedback. Can someone explain to me wats happening. This tracker thing is not working for me who want clarity. Wen u recruit us it's easy to tell sell us the easy way. But no commun
Portal help is not working for me. Implement something better
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Replies (2)
Erase Debt SA's replyOfficial
17 Dec 2025, 17:33Good Day, Mr. Masindi, Thank you for taking the time to share your experience. We are truly sorry for the frustration and confusion you’ve encountered. We understand how upsetting it is to keep seeing the same information without any clear explanation, especially when you are actively seeking progress and transparency. You are absolutely right to expect clear communication and proper assistance, and we acknowledge that we have fallen short in this regard. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused by the portal and the lack of clarity around your matter. Please be assured that your concerns are being taken seriously. A consultant will be in contact with you tomorrow, 18/12/2025, to explain what is happening, provide a clear update, and answer any questions you may have. We appreciate your patience and thank you for bringing this to our attention. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's reply17 Dec 2025, 17:33
Official
Good Day, Mr. Masindi, Thank you for taking the time to share your experience. We are truly sorry for the frustration and confusion you’ve encountered. We understand how upsetting it is to keep seeing the same information without any clear explanation, especially when you are actively seeking progress and transparency. You are absolutely right to expect clear communication and proper assistance, and we acknowledge that we have fallen short in this regard. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused by the portal and the lack of clarity around your matter. Please be assured that your concerns are being taken seriously. A consultant will be in contact with you tomorrow, 18/12/2025, to explain what is happening, provide a clear update, and answer any questions you may have. We appreciate your patience and thank you for bringing this to our attention. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's replyOfficial
18 Dec 2025, 11:42Good Day Mr. Masindi, Thank you for your understanding and for allowing us the opportunity to address your concerns. We would like to confirm that Reshma Naicker has since made contact with you and we are pleased to hear that you are satisfied with the outcome of the discussion. To ensure consistency and clear communication going forward, Reshma will remain the dedicated consultant handling your file and will be your main point of contact should you require any further assistance. We appreciate your patience and feedback, and we thank you for giving us the chance to improve your experience. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's reply18 Dec 2025, 11:42
Official
Good Day Mr. Masindi, Thank you for your understanding and for allowing us the opportunity to address your concerns. We would like to confirm that Reshma Naicker has since made contact with you and we are pleased to hear that you are satisfied with the outcome of the discussion. To ensure consistency and clear communication going forward, Reshma will remain the dedicated consultant handling your file and will be your main point of contact should you require any further assistance. We appreciate your patience and feedback, and we thank you for giving us the chance to improve your experience. Kind Regards, Erase Debt SA, Customer Care