L
Lucy
1 reviews | Active since May 2022
20 May 2026, 13:27
****mers
I have been patiently waiting for this people to call me back for 2 weeks now still nothing they full of lies and promises as we were promised a letter end of April until today 20th may. Abigail has not responded my emails and calls Ive decided to stop sending emails .yearsday I call and the guy answered my call said Abigail is out she will be back by 10:30 she never call me back regardless of the message I left for her these people are ****mers.now they don’t care even if you write 1000 of bad reviews.i regret signing my husband with them
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Erase Debt SA's replyOfficial
20 May 2026, 16:36Good day,We sincerely apologies for the disappointment caused by the delay in communication and the lack of updates regarding your matter. We understand your concerns, especially after waiting for such a long period without receiving the promised feedback.Please be assured that your complaint has been noted and we take your experience seriously. This is not the level of service we aim to provide.We will escalate your matter and request that Abigail or the relevant department contact you as soon as possible with a proper update regarding the outstanding letter and your husband’s case.Thank you for bringing this to our attention. Kind Regards ERASE DEBT SA
Erase Debt SA's reply20 May 2026, 16:36
Official
Good day,We sincerely apologies for the disappointment caused by the delay in communication and the lack of updates regarding your matter. We understand your concerns, especially after waiting for such a long period without receiving the promised feedback.Please be assured that your complaint has been noted and we take your experience seriously. This is not the level of service we aim to provide.We will escalate your matter and request that Abigail or the relevant department contact you as soon as possible with a proper update regarding the outstanding letter and your husband’s case.Thank you for bringing this to our attention. Kind Regards ERASE DEBT SA