LN
Lucy N
1 reviews | Active since May 2022
12 Mar 2026, 09:15
Lack of communication
Bad experience I’ve been writing on hello Peter thinking they will help me but no .I’ve been calling and calling they unable to call me back sent most of e mails.no one has contacted me their services are not getting better at all .i regret paying them the lack of communication
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Erase Debt SA's replyOfficial
12 Mar 2026, 11:10Good Day, Ms. Nyangiwe, Thank you for sharing your experience. We’re truly sorry to hear how disappointed and frustrated you have been feeling due to the lack of communication. We understand how concerning it can be when you are trying to get feedback and do not receive the response you expect, and we sincerely regret the distress this has caused.
We would like to confirm that Abigail has since contacted you and provided an update regarding your matter. During the discussion, she explained that we are currently unable to proceed further because the Debt Help system is temporarily offline, which is a national issue affecting all industry users and unfortunately outside of our control.
As soon as the system is restored and operational again, we will immediately continue with the process and keep you informed of any progress. We appreciate your patience during this time and thank you for allowing us the opportunity to clarify the situation. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply12 Mar 2026, 11:10
Official
Good Day, Ms. Nyangiwe, Thank you for sharing your experience. We’re truly sorry to hear how disappointed and frustrated you have been feeling due to the lack of communication. We understand how concerning it can be when you are trying to get feedback and do not receive the response you expect, and we sincerely regret the distress this has caused.
We would like to confirm that Abigail has since contacted you and provided an update regarding your matter. During the discussion, she explained that we are currently unable to proceed further because the Debt Help system is temporarily offline, which is a national issue affecting all industry users and unfortunately outside of our control.
As soon as the system is restored and operational again, we will immediately continue with the process and keep you informed of any progress. We appreciate your patience during this time and thank you for allowing us the opportunity to clarify the situation. Kind Regards, Erase Debt SA Customer Care