ZT
ZUKISWA T
1 reviews | Active since Mar 2025
14 Apr 2026, 15:48
ITC clearance query
I paid the full amount by February 2026 for ITC clearance since I have finished paying I didn't receive any update ,even the emails I sent Requesting for an update I still received no response and they said they gonna send me the papers to sign once I paid full amount. Even those papers they didn't send them.
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Erase Debt SA's replyOfficial
16 Apr 2026, 11:34Good Day, Ms. Tshangase, Thank you for bringing this to our attention. We sincerely apologise for the lack of communication and the delay in providing the necessary documentation after your payment was completed. We understand how frustrating and concerning this must be.
This is not the level of service we aim to provide, and your experience is not acceptable to us. We would like the opportunity to urgently review your matter and ensure that the required documents are sent to you without any further delay.
Kindly email us at ***, and we will prioritise your case and ensure a consultant contacts you with a full update. We appreciate your patience and the opportunity to make this right. Kind Regards, Erase Debt SA Customer Care
This is not the level of service we aim to provide, and your experience is not acceptable to us. We would like the opportunity to urgently review your matter and ensure that the required documents are sent to you without any further delay.
Kindly email us at ***, and we will prioritise your case and ensure a consultant contacts you with a full update. We appreciate your patience and the opportunity to make this right. Kind Regards, Erase Debt SA Customer Care
Best regards,
Erase Debt SA's reply16 Apr 2026, 11:34
Official
Good Day, Ms. Tshangase, Thank you for bringing this to our attention. We sincerely apologise for the lack of communication and the delay in providing the necessary documentation after your payment was completed. We understand how frustrating and concerning this must be.
This is not the level of service we aim to provide, and your experience is not acceptable to us. We would like the opportunity to urgently review your matter and ensure that the required documents are sent to you without any further delay.
Kindly email us at ***, and we will prioritise your case and ensure a consultant contacts you with a full update. We appreciate your patience and the opportunity to make this right. Kind Regards, Erase Debt SA Customer Care
This is not the level of service we aim to provide, and your experience is not acceptable to us. We would like the opportunity to urgently review your matter and ensure that the required documents are sent to you without any further delay.
Kindly email us at ***, and we will prioritise your case and ensure a consultant contacts you with a full update. We appreciate your patience and the opportunity to make this right. Kind Regards, Erase Debt SA Customer Care
Best regards,