SM
Siyabonga M
1 reviews | Active since Dec 2025
10 Dec 2025, 11:13
Horrible Customer Service
To say the service received is below par would be an understatement. We have been waiting for feedback fr over two months now. When we try to call, we get redirected to the query site, and after logging a query, it gets closed with an email or call from them. However, they have the energy to do a back and forth on email detailing how much they are not willing to help. I do feel like we were ****med here, because when we were still paying we would get monthly calls to ensure that payments are made and follwoed up with utter silence.
we want service now or our money back!!!
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Replies (2)0
Replies (2)
Erase Debt SA's replyOfficial
10 Dec 2025, 15:18Good Day, Mr. Masango, Thank you for bringing this to our attention. We truly understand how upsetting and unfair this experience has felt, especially after waiting so long for proper feedback. No client should have to struggle to get answers, and we are genuinely sorry for the frustration, confusion, and lack of progress you’ve had to deal with. It is clear that we have let you down in how your matter has been handled, and we take your concerns very seriously. Your case has now been escalated for urgent review so that you receive the assistance you’ve been waiting for. A senior team member will reach out to you directly to provide clarity, confirm the next steps, and address your concerns regarding the service and the refund request. Thank you for giving us the opportunity to fix this, you deserve better, and we intend to make sure you get the support you were promised. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's reply10 Dec 2025, 15:18
Official
Good Day, Mr. Masango, Thank you for bringing this to our attention. We truly understand how upsetting and unfair this experience has felt, especially after waiting so long for proper feedback. No client should have to struggle to get answers, and we are genuinely sorry for the frustration, confusion, and lack of progress you’ve had to deal with. It is clear that we have let you down in how your matter has been handled, and we take your concerns very seriously. Your case has now been escalated for urgent review so that you receive the assistance you’ve been waiting for. A senior team member will reach out to you directly to provide clarity, confirm the next steps, and address your concerns regarding the service and the refund request. Thank you for giving us the opportunity to fix this, you deserve better, and we intend to make sure you get the support you were promised. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's replyOfficial
15 Dec 2025, 12:29Good Day, Mr. Masango, Thank you for your patience while we attended to your concerns. We would like to confirm that our consultant, Zothile Skhosana, has since contacted you and provided clarity regarding your query. We are pleased to advise that the matter has now been resolved, and Ms. Skhosana will be personally handling your application going forward to ensure continuity and clear communication. We appreciate you allowing us the opportunity to address this matter and restore your confidence in our service. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's reply15 Dec 2025, 12:29
Official
Good Day, Mr. Masango, Thank you for your patience while we attended to your concerns. We would like to confirm that our consultant, Zothile Skhosana, has since contacted you and provided clarity regarding your query. We are pleased to advise that the matter has now been resolved, and Ms. Skhosana will be personally handling your application going forward to ensure continuity and clear communication. We appreciate you allowing us the opportunity to address this matter and restore your confidence in our service. Kind Regards, Erase Debt SA, Customer Care