LJ
Leandra J
1 reviews | Active since Nov 2025
28 Nov 2025, 19:22
Fully paid but no service delivery
I paid my installments in full as I was sold to the product that they were selling only to find out after the money was paid in full that they can not help me immediately. I then called in and spoke to Amy and explained what was told to me she promised that she would investigate and get back to me up until today I am still waiting I then sent a query on the new link they have no one bothered to call back but just sent an email since then I have been requesting for the call recordings of the very first call I had with them but they are ignoring me
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Replies (2)
Erase Debt SA's replyOfficial
29 Nov 2025, 10:16Good Day, Ms. Jood, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand how disappointing this situation has been for you. Please rest assured that your concerns have been escalated for urgent investigation. A consultant will contact you by Monday, 01 December 2025 with a full update and to ensure that this matter is resolved promptly. Thank you for your patience, and we appreciate the opportunity to correct this. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's reply29 Nov 2025, 10:16
Official
Good Day, Ms. Jood, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand how disappointing this situation has been for you. Please rest assured that your concerns have been escalated for urgent investigation. A consultant will contact you by Monday, 01 December 2025 with a full update and to ensure that this matter is resolved promptly. Thank you for your patience, and we appreciate the opportunity to correct this. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's replyOfficial
05 Dec 2025, 15:13Good Day, Ms. Jood, Further to our previous communication, please note that we have attempted to contact you on 29/11/2025, 01/12/2025, and 05/12/2025, but your number rang and then went to voicemail each time. We have also sent you an email on ***. Kindly check your inbox (and spam folder just in case) and respond with an alternative contact number, as well as a suitable date and time for us to call you so that we can resolve your query as soon as possible. We appreciate your cooperation and look forward to assisting you. Kind Regards, Erase Debt SA, Customer Care
Erase Debt SA's reply05 Dec 2025, 15:13
Official
Good Day, Ms. Jood, Further to our previous communication, please note that we have attempted to contact you on 29/11/2025, 01/12/2025, and 05/12/2025, but your number rang and then went to voicemail each time. We have also sent you an email on ***. Kindly check your inbox (and spam folder just in case) and respond with an alternative contact number, as well as a suitable date and time for us to call you so that we can resolve your query as soon as possible. We appreciate your cooperation and look forward to assisting you. Kind Regards, Erase Debt SA, Customer Care