Feedback

Dear Management,

I joined Erase Debt SA in 2024 after your consultant assured me that you would assist with removing me from debt review.

I was instructed to pay R6,000, which I paid in full. After the payment was completed, I was unable to reach anyone at Erase Debt SA and received no updates on my case.

In November 2024, Ms. Abigail Govender was assigned to handle my case. Since then, communication has been extremely poor. My calls are not returned and my emails are often ignored, with Ms. Govender stating that she did not see them.

In December 2024, she informed me that I needed to pay an additional R3,000 for her attorney to submit my documents to court, or alternatively use my own attorney.

In the first week of June 2025, I requested that she send the documents to my attorney so that he could proceed with the court submission. She requested my attorney's email address, which I provided, and thereafter she became unreachable again with no feedback.

After sending numerous follow-up emails, she responded on 21 July 2025 stating that she was waiting for an outstanding Form 17.7 from my previous debt counsellor. To date, I have received no further feedback, no calls are returned, and my emails remain unanswered.

I have paid for a service that has not been rendered, and I have experienced prolonged periods of no communication.

I hereby formally request that: 1. My removal from debt review be finalised without further delay and with weekly written updates, OR 2. If you are unable to remove me from debt review, that my R6,000 be refunded in full.

Please respond in writing within 5 business days with a clear way forward.