gM
gloria M

1 reviews | Active since Jan 2018

12 Sept 2024, 18:17

Erase Debt SA is a ****

Erase Debt SA is a ****. I contacted them as I needed help in getting my credit score up. The very 1st day I asked to talk to the manager as the information Information I was getting was contradicting I spoke to the guy by the name of "David" as he said he is the manager, well I guess he was a manager just for that day cause every time I called in and ask to speak to him he was never available. After making the 1st payment I had to call them to ask what is happening as time was passing by and no one was communicating with me as promised. I had to chase after them every time I needed to find out what is happening. Until I was told that they could not help me in getting my score up and they gave me excuses instead of reasons as promised. They refuse to give my money back as they could not help me. I want to raise awareness and let people know so that they don't fall for such ****mers.

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Replies (1)
Erase Debt SA
Erase Debt SA's reply18 Dec 2024, 09:37
Official
Good morning Gloria, we trust you are well!

Thank you for sharing your concerns. We would like to clarify the sequence of events regarding your process.

On August 28, 2024, we sent you the relevant documents, including a 4-in-1 credit report. On September 7, 2024, your case was forwarded to the Dispute Department.
Following this, on September 9, 2024, the Dispute Department requested your bank statements to proceed further.

In addition, we sent you an email explaining that closed or inactive accounts do not have a negative impact on your credit score. We also outlined the services we provide, as detailed in the Welcome Pack and the Terms & Conditions. Specifically, we assist with the removal of prescribed debts, expired enquiries (older than 12 months), expired judgments, and admin orders, as well as updating incorrect information on credit bureaus.

We apologize for any confusion this may have caused and are happy to assist you further should you need any clarification or additional support. 

Have a great day further!