nS
natasha S
1 reviews | Active since Jul 2022
10 Sept 2026, 10:02
Erase debt SA. Bad business
This is the second review I'm sending concerning this establishment. Last year Dec. They contacted me and payment arrangements were made. I've paid them in full and a lady named Chantal from marketing keeps calling. But is "unable" to help me with my query. She stated that she has no contact with the people that supposed to sort this problem out. They were paid in April in full. We are now in September and nothing has been done on their side. Please if you considering using this business DON'T!!! Once you've paid in full suddenly they can't be reached and nobody is able to sort out what you've already paid for.
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natasha S's updateReviewer Update
10 Sept 2026, 14:40As per telephonic consultant, I was eventually called and given updates as required. Thank you.
nS
natasha S's update10 Sept 2026, 14:40
Reviewer Update
As per telephonic consultant, I was eventually called and given updates as required. Thank you.
Erase Debt SA's replyOfficial
10 Sept 2026, 15:22Good Day, Ms. Smale, We’re very sorry that the delays and difficulty reaching the right person left you feeling disappointed and unsupported, especially after you had already completed your payments.
Farzana has since spoken with you directly and explained the work that has already been completed on your matter. Your credit bureau information has been updated to reflect that you are no longer under debt review. We also discussed the previous attempts to contact you and understand that you were unwell and in hospital at the time.
Farzana further explained that any accounts appearing on your profile that you do not recognise can be disputed, and our team can assist you with that process. We’re grateful that we were able to reconnect with you, provide some clarity, and continue helping with the remaining concerns on your profile. Thank You, Kind Regards, Erase Debt SA Customer Care
Farzana has since spoken with you directly and explained the work that has already been completed on your matter. Your credit bureau information has been updated to reflect that you are no longer under debt review. We also discussed the previous attempts to contact you and understand that you were unwell and in hospital at the time.
Farzana further explained that any accounts appearing on your profile that you do not recognise can be disputed, and our team can assist you with that process. We’re grateful that we were able to reconnect with you, provide some clarity, and continue helping with the remaining concerns on your profile. Thank You, Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply10 Sept 2026, 15:22
Official
Good Day, Ms. Smale, We’re very sorry that the delays and difficulty reaching the right person left you feeling disappointed and unsupported, especially after you had already completed your payments.
Farzana has since spoken with you directly and explained the work that has already been completed on your matter. Your credit bureau information has been updated to reflect that you are no longer under debt review. We also discussed the previous attempts to contact you and understand that you were unwell and in hospital at the time.
Farzana further explained that any accounts appearing on your profile that you do not recognise can be disputed, and our team can assist you with that process. We’re grateful that we were able to reconnect with you, provide some clarity, and continue helping with the remaining concerns on your profile. Thank You, Kind Regards, Erase Debt SA Customer Care
Farzana has since spoken with you directly and explained the work that has already been completed on your matter. Your credit bureau information has been updated to reflect that you are no longer under debt review. We also discussed the previous attempts to contact you and understand that you were unwell and in hospital at the time.
Farzana further explained that any accounts appearing on your profile that you do not recognise can be disputed, and our team can assist you with that process. We’re grateful that we were able to reconnect with you, provide some clarity, and continue helping with the remaining concerns on your profile. Thank You, Kind Regards, Erase Debt SA Customer Care