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Good Day, Mr Skoma, We’re really sorry that things escalated to this point, we understand how upsetting it is when you feel ignored and you’re waiting for an outcome. This matter has now been attended to, Abigail has made contact with you, explained exactly what is still required from your side, and you confirmed you will have it sorted on 16 February 2026. Abigail will follow up with you thereafter to keep you updated, and we’re glad to hear you were satisfied after the call. Kind Regards, Erase Debt SA Customer Care