LN
Lucy N
1 reviews | Active since May 2022
16 May 2026, 14:24
Disaapointed
Shortly after raising my issue on this platform, I received as sms relating to my issue. No phone call, no e mail, zero communication. I understand challenges that businesses have, however, a 1 minute phone calm to update a client goes a long way. For the longest time now, i have no clue where we are in the process. I would appreciate feedback , negative or positive. I am at my witts end and a few days away from seeking legal advice. This is not on at all. We cannot be ********** like this.
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Erase Debt SA's replyOfficial
19 May 2026, 14:36 Good day. Thank you for sharing your experience, and we sincerely apologize uncer*****y this situation has caused you. We completely understand your concern, especially regarding the lack of clear communication and updates on your matter.You are absolutely correct that regular communication and transparency are essential, and we regret that you have felt left in the dark throughout this process. Please know that your feedback is being taken seriously, and we understand why you are feeling overwhelmed and disappointed.We would appreciate the opportunity to urgently review your case and provide you with a clear update on the current status and way forward. We truly value your patience and the chance to address your concerns properly. Kind Regards ERASE DEBT SA
Erase Debt SA's reply19 May 2026, 14:36
Official
Good day. Thank you for sharing your experience, and we sincerely apologize uncer*****y this situation has caused you. We completely understand your concern, especially regarding the lack of clear communication and updates on your matter.You are absolutely correct that regular communication and transparency are essential, and we regret that you have felt left in the dark throughout this process. Please know that your feedback is being taken seriously, and we understand why you are feeling overwhelmed and disappointed.We would appreciate the opportunity to urgently review your case and provide you with a clear update on the current status and way forward. We truly value your patience and the chance to address your concerns properly. Kind Regards ERASE DEBT SA