DAYLIGHT *******

I am writing to formally raise a serious concern regarding a debit order that was processed on my account without my authorization.

I initially contacted your company to inquire about debt review services and was subsequently provided with a quote. However, I explicitly communicated to your team that I was still in the process of discussing the matter with my partner and had not given final approval to proceed. Despite this, a debit was processed against my account on [insert date], without my confirmed consent.

This amount was deducted from an account that was intended for my son's school fees. As a result, I am now in a distressing financial situation where I am unable to meet his educational obligations — something I find completely unacceptable, especially given the circumstances.

I have sent follow-up emails requesting an urgent reversal of these funds, but have been told that no refund is possible. I find this response not only unreasonable but also contrary to fair business practices and potentially in violation of consumer protection laws.