TK
Teboho K
1 reviews | Active since Oct 2020
12 Jan 2026, 10:28
Bad service & Poor customer service ever
This company doesn't reply customers emails, WhatsApp or anything but they were quick to respond before they have my bank account , I wrote an email on Friday and this morning to instruct them to cancel their services as I was advised by swift dispute company to cancel their service, because swift dispute is going to help me with my debt review situation, but no one in this company has rep**** to my emails, I wonder how they help people when they claimaing that they can help to remove people from debt review, but if they don't reply swift dispute has already advised me with my next step towards them, I give them this day and tomorrow I'm going to follow the instructions that swift dispute has given me.
Helpful (0)
Replies (3)0
Replies (3)
Erase Debt SA's replyOfficial
12 Jan 2026, 11:10Good Day, Mr Khoele,Thank you for bringing this to our attention. We truly understand how upsetting and discouraging this situation has been, especially when you were trying to reach out and felt ignored. No client should feel unsupported or left without answers, and we are genuinely sorry for the frustration this has caused you.
Please accept our sincere apologies for the lack of timely communication during this period. This is not the experience we want anyone to have, and we take your concerns very seriously. Your message has been escalated to management so that it can be addressed urgently, and we will review what led to this breakdown in communication to prevent it from happening again.
We appreciate you raising this publicly and giving us the opportunity to respond. A member of our team will make direct contact with you to provide clarity and assist with your request. Kind Regards, Erase Debt SA Customer
Please accept our sincere apologies for the lack of timely communication during this period. This is not the experience we want anyone to have, and we take your concerns very seriously. Your message has been escalated to management so that it can be addressed urgently, and we will review what led to this breakdown in communication to prevent it from happening again.
We appreciate you raising this publicly and giving us the opportunity to respond. A member of our team will make direct contact with you to provide clarity and assist with your request. Kind Regards, Erase Debt SA Customer
Erase Debt SA's reply12 Jan 2026, 11:10
Official
Good Day, Mr Khoele,Thank you for bringing this to our attention. We truly understand how upsetting and discouraging this situation has been, especially when you were trying to reach out and felt ignored. No client should feel unsupported or left without answers, and we are genuinely sorry for the frustration this has caused you.
Please accept our sincere apologies for the lack of timely communication during this period. This is not the experience we want anyone to have, and we take your concerns very seriously. Your message has been escalated to management so that it can be addressed urgently, and we will review what led to this breakdown in communication to prevent it from happening again.
We appreciate you raising this publicly and giving us the opportunity to respond. A member of our team will make direct contact with you to provide clarity and assist with your request. Kind Regards, Erase Debt SA Customer
Please accept our sincere apologies for the lack of timely communication during this period. This is not the experience we want anyone to have, and we take your concerns very seriously. Your message has been escalated to management so that it can be addressed urgently, and we will review what led to this breakdown in communication to prevent it from happening again.
We appreciate you raising this publicly and giving us the opportunity to respond. A member of our team will make direct contact with you to provide clarity and assist with your request. Kind Regards, Erase Debt SA Customer
TK
Teboho K's updateReviewer Update
13 Jan 2026, 18:30I want to thank the lady by the name of Nireen Naidoo, She contacted me yesterday and she was able to listen and put my application on hold and agreed to put it on hold until I notify them if I still want to proceed with it, I thank here again with her quick response.
TK
Teboho K's update13 Jan 2026, 18:30
Reviewer Update
I want to thank the lady by the name of Nireen Naidoo, She contacted me yesterday and she was able to listen and put my application on hold and agreed to put it on hold until I notify them if I still want to proceed with it, I thank here again with her quick response.
Erase Debt SA's replyOfficial
14 Jan 2026, 16:16Good Day, Mr. Khoele, Thank you for your feedback. We truly appreciate you taking the time to share your experience. We are pleased to hear that Nireen Naidoo reached out promptly, took the time to listen to your concerns, and assisted by placing your application on hold as requested. Her responsiveness and understanding are qualities we value greatly. We will be sure to pass on your kind words to her. Should you decide to proceed in the future, we will be more than happy to assist you further. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply14 Jan 2026, 16:16
Official
Good Day, Mr. Khoele, Thank you for your feedback. We truly appreciate you taking the time to share your experience. We are pleased to hear that Nireen Naidoo reached out promptly, took the time to listen to your concerns, and assisted by placing your application on hold as requested. Her responsiveness and understanding are qualities we value greatly. We will be sure to pass on your kind words to her. Should you decide to proceed in the future, we will be more than happy to assist you further. Kind Regards, Erase Debt SA Customer Care