bad service

I am writing to formally raise my concern regarding the assistance I requested from your company in November 2024. At the beginning of the process, I was asked to pay R6,500, which I arranged and paid over three months as requested. After completing these payments, I waited for four months without any communication or update from your side. During this time, I submitted all the documents you requested to support my arrangement. However, each time I provided documents, additional requests were made, which delayed the process further. I have also had to make multiple follow-up calls myself because communication from your office has been very poor. I am requesting that my case be resolved and proper assistance provided before the end of February 2026. If this matter is not resolved by then, I will be forced to demand a full refund of the amount I paid and seek assistance from another service provider.