EM
Elizabeth M
1 reviews | Active since Oct 2018
16 Feb 2026, 14:32
Bad communication and Service delivery
The service we received since our payment completion ( August 2025 ) was the worst, we still hadn't gotten a resolution and the communication is extremely bad, Can our matter be prioritized for once please. This has been ongoing for too long. I am extremely frustrated with their service.
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Erase Debt SA's replyOfficial
17 Feb 2026, 08:22Good Day, Ms. Masango, We hear you, and we’re sorry this has dragged on for so long after your payment in August 2025 especially with the level of communication you experienced. That would frustrate anyone, and you’re right to ask for better follow-through.
Please note that Zoe has already been in touch and sent you an email on 12/02/2026 explaining that the Debt Help system is currently offline, along with the official notification from the National Credit Regulator. Unfortunately, this outage is outside of our control, and it prevents us from finalising the outstanding steps on your matter right now.
As soon as the system is restored, we will proceed immediately to complete your process. We do ask for your patience in the interim, and we’ll ensure you receive updates as soon as there is movement. Kind Regards, Erase Debt SA Customer Care
Please note that Zoe has already been in touch and sent you an email on 12/02/2026 explaining that the Debt Help system is currently offline, along with the official notification from the National Credit Regulator. Unfortunately, this outage is outside of our control, and it prevents us from finalising the outstanding steps on your matter right now.
As soon as the system is restored, we will proceed immediately to complete your process. We do ask for your patience in the interim, and we’ll ensure you receive updates as soon as there is movement. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply17 Feb 2026, 08:22
Official
Good Day, Ms. Masango, We hear you, and we’re sorry this has dragged on for so long after your payment in August 2025 especially with the level of communication you experienced. That would frustrate anyone, and you’re right to ask for better follow-through.
Please note that Zoe has already been in touch and sent you an email on 12/02/2026 explaining that the Debt Help system is currently offline, along with the official notification from the National Credit Regulator. Unfortunately, this outage is outside of our control, and it prevents us from finalising the outstanding steps on your matter right now.
As soon as the system is restored, we will proceed immediately to complete your process. We do ask for your patience in the interim, and we’ll ensure you receive updates as soon as there is movement. Kind Regards, Erase Debt SA Customer Care
Please note that Zoe has already been in touch and sent you an email on 12/02/2026 explaining that the Debt Help system is currently offline, along with the official notification from the National Credit Regulator. Unfortunately, this outage is outside of our control, and it prevents us from finalising the outstanding steps on your matter right now.
As soon as the system is restored, we will proceed immediately to complete your process. We do ask for your patience in the interim, and we’ll ensure you receive updates as soon as there is movement. Kind Regards, Erase Debt SA Customer Care