BP
Belinda P
1 reviews | Active since Feb 2012
27 Jan 2026, 10:45
Appalling service
I have an agreement with Abigail that she will provide feedback every 2 weeks - once again she ignores my request for 2 weeks now. When I call their office i listen to the same recording for 22 minutes (and holding) without anybody answering the phone. I am bryond frustrated with their empty promises and appalling service even though i paid them in full in 2025 for this service. Dontt use this company if you expect service!
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Erase Debt SA's replyOfficial
28 Jan 2026, 11:49Good Day Ms. Pienaar, Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience you’ve experienced, especially around the expectation of a 2-week feedback cycle and the difficulty reaching the office telephonically.
To clarify and ensure the record is accurate: we have been communicating and attempting contact in line with the agreed update process, and our team made call attempts on the following dates: 09/12/2025 (x2), 29/12/2025, 12/01/2026, and 27/01/2026. Your file is being handled directly by Abigail, and she is the dedicated consultant responsible for keeping you updated. We also confirm that the document link you’re referring to was sent twice to ensure receipt.
Abigail has contacted you again today, and she will continue providing updates until your process is fully completed. If you are experiencing delays on your side in receiving messages (for example, missed calls, email filtering, or incorrect contact details), please send us an alternative contact number and preferred communication channel so we can prevent any further gaps.
We do understand how disappointing it feels when expectations aren’t met, and we want to resolve this professionally and transparently. We respectfully ask that we be given the opportunity to finalise your matter through the agreed process, as repeated 1-star reviews during active handling can create confusion about progress that is already underway. Abigail will continue with your update schedule and will confirm the next progress milestone in writing. If you would like a call-back at a specific time, please share your preferred time slot and an alternative number, and we will accommodate. Kind Regards, Erase Debt SA Customer Care
To clarify and ensure the record is accurate: we have been communicating and attempting contact in line with the agreed update process, and our team made call attempts on the following dates: 09/12/2025 (x2), 29/12/2025, 12/01/2026, and 27/01/2026. Your file is being handled directly by Abigail, and she is the dedicated consultant responsible for keeping you updated. We also confirm that the document link you’re referring to was sent twice to ensure receipt.
Abigail has contacted you again today, and she will continue providing updates until your process is fully completed. If you are experiencing delays on your side in receiving messages (for example, missed calls, email filtering, or incorrect contact details), please send us an alternative contact number and preferred communication channel so we can prevent any further gaps.
We do understand how disappointing it feels when expectations aren’t met, and we want to resolve this professionally and transparently. We respectfully ask that we be given the opportunity to finalise your matter through the agreed process, as repeated 1-star reviews during active handling can create confusion about progress that is already underway. Abigail will continue with your update schedule and will confirm the next progress milestone in writing. If you would like a call-back at a specific time, please share your preferred time slot and an alternative number, and we will accommodate. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply28 Jan 2026, 11:49
Official
Good Day Ms. Pienaar, Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience you’ve experienced, especially around the expectation of a 2-week feedback cycle and the difficulty reaching the office telephonically.
To clarify and ensure the record is accurate: we have been communicating and attempting contact in line with the agreed update process, and our team made call attempts on the following dates: 09/12/2025 (x2), 29/12/2025, 12/01/2026, and 27/01/2026. Your file is being handled directly by Abigail, and she is the dedicated consultant responsible for keeping you updated. We also confirm that the document link you’re referring to was sent twice to ensure receipt.
Abigail has contacted you again today, and she will continue providing updates until your process is fully completed. If you are experiencing delays on your side in receiving messages (for example, missed calls, email filtering, or incorrect contact details), please send us an alternative contact number and preferred communication channel so we can prevent any further gaps.
We do understand how disappointing it feels when expectations aren’t met, and we want to resolve this professionally and transparently. We respectfully ask that we be given the opportunity to finalise your matter through the agreed process, as repeated 1-star reviews during active handling can create confusion about progress that is already underway. Abigail will continue with your update schedule and will confirm the next progress milestone in writing. If you would like a call-back at a specific time, please share your preferred time slot and an alternative number, and we will accommodate. Kind Regards, Erase Debt SA Customer Care
To clarify and ensure the record is accurate: we have been communicating and attempting contact in line with the agreed update process, and our team made call attempts on the following dates: 09/12/2025 (x2), 29/12/2025, 12/01/2026, and 27/01/2026. Your file is being handled directly by Abigail, and she is the dedicated consultant responsible for keeping you updated. We also confirm that the document link you’re referring to was sent twice to ensure receipt.
Abigail has contacted you again today, and she will continue providing updates until your process is fully completed. If you are experiencing delays on your side in receiving messages (for example, missed calls, email filtering, or incorrect contact details), please send us an alternative contact number and preferred communication channel so we can prevent any further gaps.
We do understand how disappointing it feels when expectations aren’t met, and we want to resolve this professionally and transparently. We respectfully ask that we be given the opportunity to finalise your matter through the agreed process, as repeated 1-star reviews during active handling can create confusion about progress that is already underway. Abigail will continue with your update schedule and will confirm the next progress milestone in writing. If you would like a call-back at a specific time, please share your preferred time slot and an alternative number, and we will accommodate. Kind Regards, Erase Debt SA Customer Care