L
Lucy
1 reviews | Active since May 2022
17 Apr 2026, 11:41
Angry
I don't know how many I have to write bad reviews about this company for them to update us ive been calling now for a week sent 2 emails still they failed to update us or get back- we at a stage where we want to cancel -im sure if we used a different company that really cares about customers my husband will be out of debit review -
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Erase Debt SA's replyOfficial
18 Apr 2026, 12:08Good Day Ms. Nyangiwe, Thank you for your feedback. We sincerely apologise for the frustration and lack of communication you’ve experienced. We understand how concerning this situation must be, especially when you are trying to get updates on your matter.
We would like to confirm that Abigail has since made contact with you and has explained the next steps of the process now that the system is back online. She will also be conducting regular follow-ups to ensure you are kept informed moving forward.
We truly appreciate your patience and the opportunity to address your concerns. Please be assured that we remain committed to assisting you through to resolution. Kind Regards, Erase Debt SA Customer Care
We would like to confirm that Abigail has since made contact with you and has explained the next steps of the process now that the system is back online. She will also be conducting regular follow-ups to ensure you are kept informed moving forward.
We truly appreciate your patience and the opportunity to address your concerns. Please be assured that we remain committed to assisting you through to resolution. Kind Regards, Erase Debt SA Customer Care
Erase Debt SA's reply18 Apr 2026, 12:08
Official
Good Day Ms. Nyangiwe, Thank you for your feedback. We sincerely apologise for the frustration and lack of communication you’ve experienced. We understand how concerning this situation must be, especially when you are trying to get updates on your matter.
We would like to confirm that Abigail has since made contact with you and has explained the next steps of the process now that the system is back online. She will also be conducting regular follow-ups to ensure you are kept informed moving forward.
We truly appreciate your patience and the opportunity to address your concerns. Please be assured that we remain committed to assisting you through to resolution. Kind Regards, Erase Debt SA Customer Care
We would like to confirm that Abigail has since made contact with you and has explained the next steps of the process now that the system is back online. She will also be conducting regular follow-ups to ensure you are kept informed moving forward.
We truly appreciate your patience and the opportunity to address your concerns. Please be assured that we remain committed to assisting you through to resolution. Kind Regards, Erase Debt SA Customer Care