L
Lucy
1 reviews | Active since May 2022
25 May 2026, 14:28
******
Since we wrote and they rep**** and assure us that they will surly look into the issue.from hello Peter.nothing has been done since we are calling Abigail once more fail to get back at us .we in a situation where we want to seek legal advice because we not going to keep quiet and let them eat our hard earned money for nothing.iwish we we be in contact with myb their manager or anyone who can help us because at this point we are giving up on erase debit SA they failed us over and over yet we paid them
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Erase Debt SA's replyOfficial
27 May 2026, 09:38Good day,
Thank you for bringing this matter forward again. We apologise for the lack of feedback and the delay in response you have experienced since your previous communication.We understand your frustration regarding not receiving a timely update after your concerns were escalated. This is not the standard of service we aim to provide, and we acknowledge the impact this has had on your trust in us.Please be assured that your matter has not been ignored. We will escalate this issue urgently to management for immediate attention and request that a senior team member reviews your case and contacts you directly.We also encourage you to provide your updated contact details and reference number so that we can prioritise your file without further delay.We value your concerns and are committed to resolving this matter fairly and as quickly as possible.
Kind Regards
ERASE DEBT SA
Thank you for bringing this matter forward again. We apologise for the lack of feedback and the delay in response you have experienced since your previous communication.We understand your frustration regarding not receiving a timely update after your concerns were escalated. This is not the standard of service we aim to provide, and we acknowledge the impact this has had on your trust in us.Please be assured that your matter has not been ignored. We will escalate this issue urgently to management for immediate attention and request that a senior team member reviews your case and contacts you directly.We also encourage you to provide your updated contact details and reference number so that we can prioritise your file without further delay.We value your concerns and are committed to resolving this matter fairly and as quickly as possible.
Kind Regards
ERASE DEBT SA
Erase Debt SA's reply27 May 2026, 09:38
Official
Good day,
Thank you for bringing this matter forward again. We apologise for the lack of feedback and the delay in response you have experienced since your previous communication.We understand your frustration regarding not receiving a timely update after your concerns were escalated. This is not the standard of service we aim to provide, and we acknowledge the impact this has had on your trust in us.Please be assured that your matter has not been ignored. We will escalate this issue urgently to management for immediate attention and request that a senior team member reviews your case and contacts you directly.We also encourage you to provide your updated contact details and reference number so that we can prioritise your file without further delay.We value your concerns and are committed to resolving this matter fairly and as quickly as possible.
Kind Regards
ERASE DEBT SA
Thank you for bringing this matter forward again. We apologise for the lack of feedback and the delay in response you have experienced since your previous communication.We understand your frustration regarding not receiving a timely update after your concerns were escalated. This is not the standard of service we aim to provide, and we acknowledge the impact this has had on your trust in us.Please be assured that your matter has not been ignored. We will escalate this issue urgently to management for immediate attention and request that a senior team member reviews your case and contacts you directly.We also encourage you to provide your updated contact details and reference number so that we can prioritise your file without further delay.We value your concerns and are committed to resolving this matter fairly and as quickly as possible.
Kind Regards
ERASE DEBT SA