Absolute Nightmare with Erase Debt SA – 18 Months of Excuses, Hand-offs, and Zero Results! (Seeking Refund & Escalation Help)

To Whom It May Concern and the HelloPeter Community,

I am writing this review out of total frustration and disgust with the appalling service and empty promises from Erase Debt SA.

It has been over 18 months since I first engaged and paid Erase Debt SA in full as per our agreement to resolve issues on my overall credit profile. Over this entire period, my case has been passed around between multiple people—I have had to deal with Farzana Amed, Irene Murugas, Reshma Naicker, and Azariya Aboobaker, making it at least four to five agents since the start. Every single time, I am met with endless back-and-forth, new excuses, hand-offs, and complete lack of feedback.

Despite repeated commitments, promised feedback dates passing without a word (most recently over a month with zero updates), and the key issues on my credit profile remaining unresolved, Erase Debt SA refuses to take responsibility or confirm the process for my refund. I paid in full upfront, yet the primary service I contracted them for has not been rendered.

I am urgently asking the HelloPeter community for assistance and advice:

How can I effectively force Erase Debt SA to process my full refund for services that were never successfully delivered?

Where and how can I formally report this business? I am preparing to lodge formal complaints with regulatory bodies such as the National Credit Regulator (NCR) and the Consumer Goods and Services Ombudsman (CGSO), or any other authority that holds companies like this accountable.

Save yourself the stress, time, and money—do not use Erase Debt SA. I demand written confirmation and an immediate, full refund of my money!