NM
Nini M
1 reviews | Active since Apr 2024
11 Feb 2025, 02:50
****
This is false part of a ****! They contact you while you're paying and go completely silent once you've finished your payments. I kept laying complaints and they keep asking for documents and information that has already been provided to them just to seem as if they are communicating with you.
As for Nicole who outright ignores email communication 😒 there has not been any changes to my score.
This is my second complaint on the platform. I received no response from the first one!
So save your money, thus is a ****!
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Erase Debt SA's replyOfficial
16 Feb 2025, 14:01Dear Nini, Thank you for sharing your feedback. We are truly sorry to hear that you had a frustrating experience, as this is not the level of service we strive to provide. We take all client concerns seriously, and we would like to clarify a few important points: 1. Communication & Document Requests: We always maintain open communication and request documents only when necessary to ensure your case is processed correctly. If this caused any frustration, we sincerely apologize for any inconvenience. 2. Credit Score Changes: While we work diligently to assist our clients, updates to credit records are processed by the credit bureaus, and we do not have direct control over their timelines. However, we would be happy to review your case to see if any delays occurred and exactly what is going on with your case.3. Customer Support Concerns: We regret that you feel your emails were not acknowledged. We strive to respond promptly, and we would like the opportunity to correct this. Please contact us at *** and we will personally ensure that your concerns are addressed. We appreciate your patience and the opportunity to resolve this matter. Looking forward to assisting you.
Erase Debt SA's reply16 Feb 2025, 14:01
Official
Dear Nini, Thank you for sharing your feedback. We are truly sorry to hear that you had a frustrating experience, as this is not the level of service we strive to provide. We take all client concerns seriously, and we would like to clarify a few important points: 1. Communication & Document Requests: We always maintain open communication and request documents only when necessary to ensure your case is processed correctly. If this caused any frustration, we sincerely apologize for any inconvenience. 2. Credit Score Changes: While we work diligently to assist our clients, updates to credit records are processed by the credit bureaus, and we do not have direct control over their timelines. However, we would be happy to review your case to see if any delays occurred and exactly what is going on with your case.3. Customer Support Concerns: We regret that you feel your emails were not acknowledged. We strive to respond promptly, and we would like the opportunity to correct this. Please contact us at *** and we will personally ensure that your concerns are addressed. We appreciate your patience and the opportunity to resolve this matter. Looking forward to assisting you.