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Good Day, Ms. Naidoo, Thank you for taking the time to share your experience. We are truly sorry for the frustration, disappointment, and lack of support you have encountered. This is not the level of service we strive to provide, and we fully understand how upsetting it must be to feel unheard, especially when you are requesting assistance and feedback. Please accept our sincere apologies for the delays in communication and for the inconvenience caused. Your concerns have been escalated as a priority, and we are committed to resolving this matter urgently. A senior consultant will reach out to you to review your case, address the issues raised, and ensure that the correct process is followed. We truly appreciate your patience and the opportunity to make this right. Kind Regards, Erase Debt SA, Customer Care