ERA Real Estate Agency

My wife wants to sell her house

36 Oranje Str Randlespark Klerksdorp

My Wife got hold of three agents to do an evaluation of the property

Rawson

Remax

ERA

Speaking to Carol Date: 19th January 2024

She told us that we must rather go the sole agent way

My wife communicated to arrange a meeting to sign the sole mandate document.

Carol arrived and filled in the sole mandate document by hand and my wife signed accordingly and I counter signed at the bottom of the document. Date: 23 January 2024

Date: 8 April 2024 my wife received a copy of the sole mandate document

Two and a half months later we received a copy of the sole mandate from Carol after we asked for it.

My wife went onto property 24 and viewed the house that was on view

Carol apologized that she never sent us the information and web site. Date: 24th January 2024

Carol placed a sign on the gate fence that the property was for sale.

Carol requested the ERA agents, 16, do a walk through the property.

Carol and the agents did a walk through. Date: 31 January 2024

16 Agents in total

It is a little alarming and the question is asked that 16 ERA agents have not had any input to the sale of the house seeing that they all came to view the house.

On the Date: 12 February 2024 Carol sent a message to say there was no interest on the property.

A show day was arranged Date: 3rd March 2024

11.00 am to 13.00 pm

There were plus minus 20 families that attended the show day.

After the show day Carol communicated that the time to sell the house was not good due to a few reasons.

On Date: 12 March 2024 Carol sent a message to say there was still no interest on the property.

A meeting was arranged with Carol to discuss further developments for the sale of the house. Date: 14 March 2024

It was discussed to have a second for sale board to be placed on the pavement.

Carol was concerned that the for-sale board on the pavement could be ****** or damaged.

The second for sale sign was placed on the pavement.

It was also arranged that I would go onto social media to help with the sale of the property and any response would be passed onto Carol to arrange the sale of the house.

I had seven people interested on the social media adverti*****t and were told to contact Carol.

Carol never came back to any communication from them.

A second show day was arranged with Carol. Date: 14 March 2024 for the 3rd April 2024

17 Days we waited for the show day to happen and no communication with Carol

17 Days no interest in the sale of the house. Nothing.

On the second show day 3rd April 2024 time 15.00 to 17.30

carol did not arrive. I say again, carol did not arrive.

carol did not communicate why she never arrived

My wife and I sat and waited for her and the show day to materialize.

Nothing happened.

I understand if there was a situation or a crisis with carol

But

She could have had the decency to let us know or let any of the other Agents stand in her place on show day.

How do you as a agent arrange a show day and you do not arrive

You let the seller sit like a fool and wait with no communication at all

To Date: 23 April 2024

We still have no result or communication from carol being the sole agent or the way forward.

The sole mandate will come to an end 24 April 2024 12.00

Thank GOD

Three months of time wasting by ERA and carol

My wife and I do not want to get anybody into trouble, but we are Saddened Disappointed and Shocked by the service we have received from ERA and the trust we put in carol

From the 14 March 2024 to date 23 April 2024

There has been no communication with carol

39 days and no communication from carol

Please forgive me if I am wrong, but is this the way a Sole agent works for her clients?

Are my wife and I so bad to be treated like this?

We have four new agents that have shown interest in the property already.

We will not use ERA ever again and I will make sure I post on social media, hello peter etc. the service we got from ERA

Because it is only fair to other people who want to sell their property, not to ever receive the treatment we received from ERA and carol

Thank You.