Er24 hand over to dept collection agency before issuing an invoice

<p>Below is my communication thread with Er24 since being contacted by the Lexmex collection agency. I find the actions to be totally unacceptable. Their lack of response to my enquiry also unacceptable.</p> <p>I believe their administration department warrants being named and shamed. It turns out we are not the only customers who have experienced this kind of treatment from their administration department.</p> <p> </p> <p> <br />Support Center Home<br />Open a New Ticket<br />View Ticket Thread<br />Looking for your other tickets?<br />Sign In or register for an account for the best experience on our help desk.<br />Ticket #ER24-CQC-849101 Edit<br />Ticket Status:<br />Open<br />Department:<br />CQC Department<br />Create Date:<br />09/12/2016 4:42 pm<br />Name:<br />Rodney Lawrence<br />Email:<br ********** />Phone:<br /> <br /> </p> <p>Subject: Contact Account Query<br />09/12/2016 4:42 pm Rodney Lawrence<br />From: Rodney Lawrence ********** Subject: Contact Account Query Name: Rodney Lawrence Email: ********** Telephone: ********** 577 Mobile: ********** 432 Country: Department: Billing Queries Message: Hi Rene Van Der Merve 're: Account query Kyle Lawrence ID ********** 144085-27th March 2016</p> <p>To my dismay I received a call today from a collection agent. I find this to be irregular since I have yet to receive an invoice from your office. My son was admitted as a private patient as he was unemployed at the time. My son since passed away on the 1st April 2016. In light of him being a private patient, I respectfully request that you consider a reduction in our account. Please send the account to this e-mail address. Regards Rodney Lawrence ********** 432 -- This e-mail was sent from a contact form on ER24 (http://er24.co.za)<br />09/13/2016 7:49 am <br />Good Morning </p> <p>Trust you are well.</p> <p>Thank you for your request.</p> <p>Please can you assist with a Invoice number.</p> <p>09/14/2016 11:20 am Rodney & Josey Lawrence<br />It would seem that my email was not read completely. If you did you would have noted that I was not issued an invoice. When I called your account office, I was advised that in the absence of an invoice I should supply the info that I did in my original query.</p> <p> </p> <p> </p> <p> </p> <p><br />Sent from Samsung tablet</p> <p><br />-------- Original message --------<br />From: ER24 Support Email Tickets <br />Date:13/09/2016 07:49 (GMT+02:00) <br />To: Rodney Lawrence <br />Subject: Re: Contact Account Query [#ER24-CQC-849101]</p> <p><br />imageNgMR.png(29.8 kb) <br />09/15/2016 7:26 am <br />Dear Rodney</p> <p>Thank you for the information.</p> <p>I will discuss this case with Rene Van Der Merwe and revert back.</p> <p>Thank you for your patience.<br />09/24/2016 3:26 am Rodney Lawrence<br />Note thread above. It has been 9days since Rene Van Der Merwe was meant to deal with my query.<br />How much longer is it going to take to resolve query? How difficult can it be to generate an invoice.<br />For details refer my original contact via your website on the 12th Sept 2016. It might help to read it carefully this time.</p> <p> </p>