Absolutely pathetic service and staff

I would honestly give them a 0 star. The hospital that I was at called them to arrange an ambulance to pick me up. Got the authorization code, then I got a call from a Sharon that asked me who am I speaking to, and why do I need an ambulance. Then told me my medical scheme does not cover this (it does, which was confirmed) and asked how did I get there, and if it was by car. I said yes, and she said "now why can't you drive to the other hospital?". Then I was told that I can't go to a hospital, and must go to a day clinic. After all of this, she placed me on hold for 12 minutes because she was trying to get hold of someone. Eventually she put her supervisor, Daryl, on the line where he asked the same questions then said "so what do you need from me then?". He also asked why can't we drive to the hospital ourselves, why do we need an ambulance. Keep in mind they knew I had an authorization code. We took their names again and hung up.