Why do hospitals still use ER Consulting Inc ?

My experience with ER consulting ,

ER consulting sent us a Statement that is due and the account was over R2000 in arrears in June 2024. The problem that I had with this was that they waited 16 months before sending the statement to us. I then spoke with a couple of their representatives making payment arrangements which was agreed upon because the fault **** with them essentially . (Waiting almost two years to send a statement crazy) .

After making payments of what I can afford each month and having to beg them to send me updated statements so that I can see how much is still due I received a notification September/October 2024 that our account will be handed over to Debt collectors . I then phoned and mailed them advising them of the payment arrangements that has been made and their consultant advised that we need to pay as we can afford it and deal with the payments once te account has been handed over to the debt collector.

The account has now been handed over to the debt collector I spoke with the debt collector over the phone on the 28th November asking for an account statement and I am still waiting for a statement I then thought let me ask ER consulting for an account statement they took 6 days to respond telling me that my account has been handed over and the debt collector needs to send me a statement… I am still sitting without an account statement not knowing what to pay ER Consulting. When I spoke with the Debt collector they advised that there was R700 that I need to pay. I paid R600 to ER Consulting because that is what I can afford right now and I will pay the last bit once I have it which will be end Dec . No communication from ER Consulting how do they expect their patients to pay bills without getting statements or knowing about the bills….

If this was my company I would feel embarrassed . You have 126 reviews on Hello Peter and 7 of them is good… I will not visit any Hospital that make use of ER Consulting Inc

Issues that I have with this *********** company below

* Wait 16 months before sending a statement *Make arrangements and no notes was made on their system to make their representatives aware of the payment arrangements * Over charge patients R1700 per consultation after my wife had to wait for 4 hours before being assisted (issue was not resolved after their Doctors diagnoses) Reason for the over charge as per Michelle Moagi that ER Consulting Doctors isn’t NORMAL General Practitioners . Please educate your representatives . General practitioner is the definition of an ER Doctor they need to know the entire Human body in order for them to work in an emergency room. (All our other visits to ER Consulting came to +/-R600/R700 per visit) why was this visit so special ? * Requesting statements and not receiving feedback