Poor service/ rude staff

I am struggling to get a family responsibility letter for me to submit at work. i was given one but with the wrong details so now they don't want to email the correct letter to me they say i must come to the hospital again to get the letter IMAGINE, so what's the point of having emails? they were SOOO rude including nurses, the only person who was welling to help was Tyrique but unfortunately he does not have emails access.