Poor service, no accurate records

<p>I called their call centre on 03/11/2016 and spoke to Veronica (who is no longer employed with them) to query any and all outstanding amounts and agree to a settlement date. She assured me that there was only R 107.60 outstanding. I agreed to pay the amount by 07/12/2016 (which I duly did) and followed that up with an email with the phrase “Would you kindly send me confirmation of all accounts being settled”. I received no response and assumed all was in order, especially since it was confirmed and recorded telephonically. I then received an e-mail on 28/01/2017 for an outstanding amount of R 495.40 for a service date in 2016. After following up with a call I was then informed that they had given me incorrect information previously. I asked them to investigate and call me back by 03/02/2017. This did not happen. I have now spent 30 min on the phone speaking to Bethwell (Manager) and asked him to present my dissatisfaction with their service and sharing of incorrect information with his management team. If you ever get to speak to Nono Majafa (Supervisor), please ask for Bethwell as she is not a great ambassador for their brand. She’s rude and impatient and couldn’t wait to hand the call to someone else.</p>