Jacques

Good day, The above company on the medical side is the worse I have ever come across. My wife was admitted the afternoon of 12th of April 2024 at round about 17h00. She waited for 3 hours before a doctor helped her. We left at roundabout 22h00. I received a notification of via sms on the 3rd of May of an outstanding account. A following sms was received on 24th of May. I phoned the office for an invoice/account, but the lady was so rude to me and just end the call. She said that she will email me the details. Up to date the 7th of June nothing was sent from them. The medical aid paid the accordingly to medical tariffs and an outstanding balance of overcharging of R322.25 are short paid. I phoned the hospital in Port Elizabeth and asked to speak to ER Consulting department for an invoice and to correct the overcharged balance. The lady at reception at ER Consulting says there is a big board notification informing patients that they charge not medical tariff’s. I asked for the account’s lady and she transferred me, after a while, the call was answered again by the receptionist. She asked me if she could take my details that the lady could phone back and up today, no phone call has been returned from them. My question is who’s going to attend to a board mounted close to the ceiling in emergency cases. This morning I received a final notice that I will be handed over within 7 day’s. I’m on disability pension and are prepared to paying the balance over a year, but there is nobody to contact or to assist.