CK
Chantal K

1 reviews | Active since Sept 2023

13 Feb 2025, 21:25

Is there a zero star rating..?

11 April 2024 I was sent to Casualty at Ethekwini Hospitak for stitches by SANBS after passing out. All costs were authorized for payment by SANBS. In August all bills submitted had been settled by them and I signed off their payment. In December I received a statement for an overdue doctors bill from ER Consulting. I have requested a copy of original mail with invoice and they have admitted that their accounts department is at fault, but ignore my request for original invoice. They have now handed me to NuDebt to collect payment.. No answers to my queries.. No interaction apart from requesting payment from me 8 months later... pitiful lack of service both is invoicing on time, and submitting payment request to the correct party...

Strongly advise against any dealings with ER Consulting.

0
Replies (4)
ER Consulting Inc.
ER Consulting Inc.'s reply14 Feb 2025, 09:00
Official
Dear Chantal. Our client services team is actively reviewing the matter and will update you soon.
CK
Chantal K's update15 Feb 2025, 11:22
Reviewer Update
Thank you for your response- could you please provide a timeline?
I have been contacted by NuDebt requesting payment- highly irregular to
A: send a statement before sending an invoice;
B: Use the services of a debt collector prior to sending an invoice.
Please give an estimation of "soon" urgently.
CK
Chantal K's update27 Feb 2025, 13:05
Reviewer Update
A very impressive customer service consultant assisted to resolve this matter- GIa investigated thoroughly and went the extra mile to ensure a fair outcome.
She really is an asset to her company
ER Consulting Inc.
ER Consulting Inc.'s reply27 Feb 2025, 13:16
Official
Dear Chantal,
Thank you for the positive feedback. We are happy that a fai outcome was reached.