Formal Complaint – Unfair Account Handover Despite Ongoing Query

If I could give zero stars, I would. My experience with your institution, from the medical service I received at Arwyp to the handling of my account query, has been deeply disappointing and unacceptable.

Despite raising a valid query with your accounts department—which remains unresolved—I was still handed over to debt collectors. This is entirely unacceptable, especially considering that your team has not yet addressed or rectified the issue I raised.

An account originally valued at R790 ballooned to R1100 in a matter of days. In good faith and in an attempt to protect my credit record, I made a full payment on Friday for the amount stated in your most recent email. Yet, I have now received a further demand for an additional R185, with a threat of another handover. This is despite the fact that I have already settled the amount as requested.

This approach is not only ********* but shows a total lack of customer care and internal communication. How can you justify blacklisting a patient while a query is still under review and the fault lies within your own systems?

This is by far the worst experience I’ve had with any medical service provider. I demand immediate confirmation that my account has been cleared in full, that the handover is retracted, and that my name is cleared with any credit agencies involved. I also request written confirmation that this issue has been resolved, along with an apology for the undue stress caused.