Fed Up with ER Consulting!

My son was admitted to the emergency rooms at the Umhlanga Hospital in April 2023 for a rugby injury. The doctor that treated him did not have a cooking clue what she was doing and tried to reduce a torn ligament, even with xrays available. She ended up making his injury worse and he had to have a procedure to fix the damage that she incurred. This was brought to their attention and countless emails and phone calls were made to their offices, only to be told that the "board will look at it." For months no responses and then all of a sudden a one-liner email - not even a phone call - saying that the case was closed, with no report or feedback from them.

Their accounts department made a massive stuff up with the medical aid, they were supposed to obtain authorisation, which I was told that evening, they will get so that everything is covered by the medical aid, which they DID NOT do.

They then handed me over to NuDebt Collectors for R815 - which payments were made on already - and NuDebt Collectors have proceeded to threaten me with black listing, etc. ER Consulting did not give through any payments that were made on the account, they just handed me over. I did not receive a single phone call from ER Consulting following up on payment, or from NuDebt Collectors. I made phone calls to the accounts department of ER Consulting to obtain an updated statement with the payments that have been made, and they promptly told me to phone NuDebt, they refuse to help me with an updated statement.

Fast forward to the current situation - I have sent the proof of payments to NuDebt several times, they have NOT captured all the payments and are charging me R24.15 for emails sent to an email address which I have advised ER Consulting's accounts department does not exist (proof also sent to NuDebt). In total, almost R300 being charged for emails that were NEVER received by myself because ER Consulting did not give the proper information to NuDebt.

Both ER Consulting and NuDebt are beyond useless. I cannot even begin to explain the frustration that I have had to endure with BOTH these companies for a stupid account of R815! When in fact the whole mess BEGAN with ER Consulting, their sheer incompetence and inhumane way of doing business is disgusting! NuDebt are exactly the same!

If I can caution anyone reading this, PLEASE do not have yourself or family and friends admitted to ANY ER Consulting rooms at ANY Netcare Hospitals. They have no bedside manner, they have no compassion and they are a bunch of ******!