1 reviews | Active since Apr 2018
ER Consulting Management don't care about the specialists their employed doctors refer to or if their doctors receive correct feedback.
Management just does not care. A patient was referred to me as a specialist, and I sent back a comprehensive report. I used the mail address on the referral letter from them. The same patient went back 3 days later and when they phoned me, I asked if they read the report. I was informed that the mail address on their form is for head office. When this happened to the next patient I phoned head office. 6 Calls later, no assistance that meant anything and I then asked the medical director to contact me. After 6 hours nothing so I sent a mail to the hospital manager to relay the complaint and she forwarded my mail to him. 3 days later, zero response from ER Consulting. If they dont care about the specialists they refer to, how much do they care about the patients, I am worried and conveyed the repeated bad reviews to their management when they were interviewed and their response was that social media responses are not worth the paper it is written on. Well, this is worth the paper it is written on Dr IM. Why are you too afraid to contact me to make sure that your employed doctors get the feedback they deserve. My fears prior to your contract starting have been proven true, sad to say.
Thank you for posting your concerns.
Please could you send an e-mail to ***tions with the patients names & IDs so that I can have a look into your complaint.
We do value our specialists, and would like to see if I can trace the documents that were sent.
Kind Regards
Gia
Thank you for posting your concerns.
Please could you send an e-mail to ***tions with the patients names & IDs so that I can have a look into your complaint.
We do value our specialists, and would like to see if I can trace the documents that were sent.
Kind Regards
Gia
