ER Consulting Inc, the worst accounts manager/ billing company!!!

I just had a horrible experience with ER Consulting accounts or billing department!!!

I am writing to formally express my deep dissatisfaction with the services provided by ER Consulting. I received a statement with a pay now link for the outstanding payment. Upon checking the statement I noted that all that I was being prompted to pay for, is exactly what my medical aid generally covers. As a diligent citizen who loathes debt, every time I receive a statement with a payment due, I endeavour to pay and clear the debt. I then called ER Consulting for clarity on the statement and understand what was due from me! What a WOW, the unprofessional service I received!!!

1. **Lack of Competence and Communication in the Accounts Department:** Twice I called for clarity on the statement and I was told it is just a statement as a company policy they need to issue one to both patient and the medical aid. I agreed and I asked then why the "pay now" link or prompt to me if the claim is still under processing with the medical aid? At both instances they could not respond and I was given well it is company policy and we cant change it for you just because you are not happy!! I then indicated that it will be premature to send me a statement prompting me to pay yet they have submitted a claim with the medical aid and I was told with an irritation that it is company policy to send a statement with a pay action even though the medical aid has not declined the claim. I then said if I pay and the medical aid pays it will be double collection and I was told you could simply get your refund!!!The risk of them collecting double from the patients and the medical aid is quite high and I can imagine how many people have fallen victim to their double collections!!

2. **Unnecessary Stress and Anxiety Endured:** The ordeal I have endured while dealing with ER Consulting has been unnecessarily stressful and anxiety-inducing. The incompetence and inefficiency displayed by the accounts department have only exacerbated my distress.

3. **Rude and unprofessional conduct:** I have had the displeasure of interacting with 2 different individuals who have both demonstrated a lack of care and professionalism and both dropped the phone mid conversation!!!

I see that there is a flood of complaints of a similar nature on Hello Peter and I it seems to be a standard conduct at ER Consulting.

Furthermore, I intend to escalate this matter to higher authorities if prompt and satisfactory resolution is not provided. It is imperative that ER Consulting takes proactive measures to uphold the standard of service expected from a reputable healthcare provider.