JB
Janelle B
1 reviews | Active since Aug 2015
28 Jun 2023, 14:55
ER CONSULTING INC - BIGGEST ****** EVER!
REFERENCE NUMBER ND**********1
I have had numerous calls and threats from your company, with regards to services rendered by ER Consulting INC to the value of R1690.00
I have responded in writing and in calls which have very obviously not been recorded or noted. So I am attempting to post this on public platform in order for it to be addressed.
1. When I went to the Emergency room at Linmed in Benoni, JHB there was no person / signage informing me / notifying me of x 2 sets of charges that will be charged at the Emergency Room.
2. According to the consumer protection act - I have the legal right to be informed of all costs and charges that need to be incurred upfront. Meaning that I had a right to decide not to use the Emergency Room if I found out about the additional costs.
3. I was directed to the general hospital admissions to make the Emergency Room payment there which I did and paid in Cash upfront. Again, no mention was made of an additional charge that would be incurred for the Dr's fees at the Emergency Room.
4. The first that I heard of this payment was a few weeks later from ER Consulting when they called me to make the payment.
Based on principal and law I will not make the payment of R1690.00 and if you continue to threaten and list me as you keep saying you will I will report you as well as ER Consulting to the Office of the Consumer Goods and Services Ombud (CGSO) to take this further as well as in the media.
Helpful (0)
Replies (5)0
Replies (5)
ER Consulting Inc.'s replyOfficial
11 Jul 2023, 10:47Good day Janelle, many thanks for raising your concerns in this regard. We appreciate your feedback. Please send a direct e-mail to giam @ firstcare.solutions so that the matter may be investigated.
ER Consulting Inc.'s reply11 Jul 2023, 10:47
Official
Good day Janelle, many thanks for raising your concerns in this regard. We appreciate your feedback. Please send a direct e-mail to giam @ firstcare.solutions so that the matter may be investigated.
JB
Janelle B's updateReviewer Update
16 Jul 2023, 10:11Your email address did not work so here are all the details
As explained on Hello Peter, I have been hounded by your debt collection company pertaining to an amount of R1690.00 that they claim I must pay for the emergency room payment at Linmed Benoni.
They have sent me emails, sms and have been phoning me every day threatening me with legal action and being black listed on the credit bureau, this despite me explaining countless times what had happened and refusing to go back tp your company and investigate properly.
In July 2022 I went to the emergency room at Linmed Benoni as I was in early pregnancy and started bleeding. I arrived at the emergency room and typically at the reception desk on the emergency room which would be staffed there was no staff on the day.
I was directed to the hospital reception where I made a cash payment for admission to the emergency room. At the emergency room I waited about 3 hours before seeing a doctor another matter which I took up with the hospital separately.
At no stage whatsoever was I informed that there has to be an additional payment made for ER consulting. Neither was there any signage in the emergency room about x2 payments that have to be made .
A couple of weeks later I got a call from one of your debt collection staff informing me of the additional payment that is required for ER consulting services
told her no one informed me of this and she told me that is something I must take up with the hospital and not her. This is incorrect because if it’s your company’s service that was provided you are the people responsible for informing clients of money that they need to pay in advance.
On principal of law and consumer rights I will not be making the payment of R1690.00 . It is ER responsibility to inform clients in advance either verbally or in notice ( a sign) that there is an additional fee payable upfront so that the consumer has a choice to accept the service or not.
It is ******* to provide a service and then after the service is provided to demand payment without having done that.
Secondly the debt collection company you are using also contravenes the law and I have reported them to the council of debt collectors and they are currently under investigation.
Legally a debt collector is not allowed to harass or threaten you at all. Or continue contacting you for 30 days after you have informed them of the facts while it is being investigated which they clearly have not done.
As explained on Hello Peter, I have been hounded by your debt collection company pertaining to an amount of R1690.00 that they claim I must pay for the emergency room payment at Linmed Benoni.
They have sent me emails, sms and have been phoning me every day threatening me with legal action and being black listed on the credit bureau, this despite me explaining countless times what had happened and refusing to go back tp your company and investigate properly.
In July 2022 I went to the emergency room at Linmed Benoni as I was in early pregnancy and started bleeding. I arrived at the emergency room and typically at the reception desk on the emergency room which would be staffed there was no staff on the day.
I was directed to the hospital reception where I made a cash payment for admission to the emergency room. At the emergency room I waited about 3 hours before seeing a doctor another matter which I took up with the hospital separately.
At no stage whatsoever was I informed that there has to be an additional payment made for ER consulting. Neither was there any signage in the emergency room about x2 payments that have to be made .
A couple of weeks later I got a call from one of your debt collection staff informing me of the additional payment that is required for ER consulting services
told her no one informed me of this and she told me that is something I must take up with the hospital and not her. This is incorrect because if it’s your company’s service that was provided you are the people responsible for informing clients of money that they need to pay in advance.
On principal of law and consumer rights I will not be making the payment of R1690.00 . It is ER responsibility to inform clients in advance either verbally or in notice ( a sign) that there is an additional fee payable upfront so that the consumer has a choice to accept the service or not.
It is ******* to provide a service and then after the service is provided to demand payment without having done that.
Secondly the debt collection company you are using also contravenes the law and I have reported them to the council of debt collectors and they are currently under investigation.
Legally a debt collector is not allowed to harass or threaten you at all. Or continue contacting you for 30 days after you have informed them of the facts while it is being investigated which they clearly have not done.
JB
Janelle B's update16 Jul 2023, 10:11
Reviewer Update
Your email address did not work so here are all the details
As explained on Hello Peter, I have been hounded by your debt collection company pertaining to an amount of R1690.00 that they claim I must pay for the emergency room payment at Linmed Benoni.
They have sent me emails, sms and have been phoning me every day threatening me with legal action and being black listed on the credit bureau, this despite me explaining countless times what had happened and refusing to go back tp your company and investigate properly.
In July 2022 I went to the emergency room at Linmed Benoni as I was in early pregnancy and started bleeding. I arrived at the emergency room and typically at the reception desk on the emergency room which would be staffed there was no staff on the day.
I was directed to the hospital reception where I made a cash payment for admission to the emergency room. At the emergency room I waited about 3 hours before seeing a doctor another matter which I took up with the hospital separately.
At no stage whatsoever was I informed that there has to be an additional payment made for ER consulting. Neither was there any signage in the emergency room about x2 payments that have to be made .
A couple of weeks later I got a call from one of your debt collection staff informing me of the additional payment that is required for ER consulting services
told her no one informed me of this and she told me that is something I must take up with the hospital and not her. This is incorrect because if it’s your company’s service that was provided you are the people responsible for informing clients of money that they need to pay in advance.
On principal of law and consumer rights I will not be making the payment of R1690.00 . It is ER responsibility to inform clients in advance either verbally or in notice ( a sign) that there is an additional fee payable upfront so that the consumer has a choice to accept the service or not.
It is ******* to provide a service and then after the service is provided to demand payment without having done that.
Secondly the debt collection company you are using also contravenes the law and I have reported them to the council of debt collectors and they are currently under investigation.
Legally a debt collector is not allowed to harass or threaten you at all. Or continue contacting you for 30 days after you have informed them of the facts while it is being investigated which they clearly have not done.
As explained on Hello Peter, I have been hounded by your debt collection company pertaining to an amount of R1690.00 that they claim I must pay for the emergency room payment at Linmed Benoni.
They have sent me emails, sms and have been phoning me every day threatening me with legal action and being black listed on the credit bureau, this despite me explaining countless times what had happened and refusing to go back tp your company and investigate properly.
In July 2022 I went to the emergency room at Linmed Benoni as I was in early pregnancy and started bleeding. I arrived at the emergency room and typically at the reception desk on the emergency room which would be staffed there was no staff on the day.
I was directed to the hospital reception where I made a cash payment for admission to the emergency room. At the emergency room I waited about 3 hours before seeing a doctor another matter which I took up with the hospital separately.
At no stage whatsoever was I informed that there has to be an additional payment made for ER consulting. Neither was there any signage in the emergency room about x2 payments that have to be made .
A couple of weeks later I got a call from one of your debt collection staff informing me of the additional payment that is required for ER consulting services
told her no one informed me of this and she told me that is something I must take up with the hospital and not her. This is incorrect because if it’s your company’s service that was provided you are the people responsible for informing clients of money that they need to pay in advance.
On principal of law and consumer rights I will not be making the payment of R1690.00 . It is ER responsibility to inform clients in advance either verbally or in notice ( a sign) that there is an additional fee payable upfront so that the consumer has a choice to accept the service or not.
It is ******* to provide a service and then after the service is provided to demand payment without having done that.
Secondly the debt collection company you are using also contravenes the law and I have reported them to the council of debt collectors and they are currently under investigation.
Legally a debt collector is not allowed to harass or threaten you at all. Or continue contacting you for 30 days after you have informed them of the facts while it is being investigated which they clearly have not done.
ER Consulting Inc.'s replyOfficial
17 Jul 2023, 09:51 Good day Janelle. Many thanks for raising your concerns in this regard. ER Consulting Inc. appreciates your feedback. Please send a direct e-mail to *** so that the matter may be investigated.
ER Consulting Inc.'s reply17 Jul 2023, 09:51
Official
Good day Janelle. Many thanks for raising your concerns in this regard. ER Consulting Inc. appreciates your feedback. Please send a direct e-mail to *** so that the matter may be investigated.
JB
Janelle B's updateReviewer Update
18 Jul 2023, 13:33Hi There I have sent the email to ***tions 17 July.
Thank you.
Thank you.
JB
Janelle B's update18 Jul 2023, 13:33
Reviewer Update
Hi There I have sent the email to ***tions 17 July.
Thank you.
Thank you.
ER Consulting Inc.'s replyOfficial
28 Jul 2023, 10:57Thank you for your patience.
We are pleased to state that your query has been resolved and closed. If you require further assistance, please send a direct email to ***tions
We are pleased to state that your query has been resolved and closed. If you require further assistance, please send a direct email to ***tions
ER Consulting Inc.'s reply28 Jul 2023, 10:57
Official
Thank you for your patience.
We are pleased to state that your query has been resolved and closed. If you require further assistance, please send a direct email to ***tions
We are pleased to state that your query has been resolved and closed. If you require further assistance, please send a direct email to ***tions