Endless Billing Issues and No Feedback From Accounts Department

Absolutely shocking service from ER Consulting.

For months we have been trying to sort out a billing issue, yet nobody seems capable of giving us proper answers or basic communication. We were given the WRONG settlement amount, and then later told that the account was “settled.” How does a company make such serious mistakes and still fail to provide clarity afterwards?

A Credit Control Manager named Michelle personally promised that she would call us to discuss the matter and provide clarity, yet that call never happened. We were repeatedly promised communication and follow-ups, but nothing ever materialised.

For the past two months there has been absolutely no communication from the accounts department despite countless attempts to get answers.

Now the account has officially been handed over, even though the dispute and billing confusion were never properly resolved. This is beyond unacceptable. The lack of professionalism, accountability, and customer service is honestly disgraceful.

Customers should not have to beg for responses or chase a company for months just to understand what they supposedly owe. At this stage, I have gathered all communication and documentation and will be submitting the matter to the Ombudsman for further investigation, as ER Consulting has failed to resolve this matter fairly or professionally.

Avoid if you expect transparency, competence, or communication.